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Gubagoo has proven to be a game-changer for automotive dealerships, significantly enhancing the customer experience and driving business …
Overview
What is Gubagoo?
Gubagoo is a provider of communication and retailing solutions tailored specifically for automotive dealerships. According to the vendor, the platform aims to enhance the customer experience and streamline interactions with dealerships. Gubagoo serves a wide range of businesses, including automotive...
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Product Details
- About
- Tech Details
What is Gubagoo?
Gubagoo is a provider of communication and retailing solutions tailored specifically for automotive dealerships. According to the vendor, the platform aims to enhance the customer experience and streamline interactions with dealerships. Gubagoo serves a wide range of businesses, including automotive dealerships, sales and marketing professionals, service and repair experts, finance and insurance specialists, and customer service professionals.
Key Features
ChatSmart: According to the vendor, ChatSmart allows potential car buyers to browse inventory through chat Vehicle Display Pages (VDPs) and replaces traditional forms with interactive LivePlays. The platform offers dynamic greeters and quick replies for personalized responses. ChatSmart integrates with popular publishers and enables chat conversations through web or SMS, including integration with Facebook Messenger and Google Analytics.
Virtual Retailing: Gubagoo's Virtual Retailing feature provides customers with a guided shopping experience and streamlines the sales process with virtual desking and a single calculation engine for accurate payment calculations. The vendor claims that true eContracting with DealSign technology simplifies the contract signing process. The platform also offers comprehensive reporting through the GLive dashboard and integrates with Reynolds Retail Management System and the docuPAD system for eSignature.
Publisher: The vendor states that Publisher delivers real-time, personalized offers to website visitors, tailoring them to their specific intent and behavior. Publisher offers dynamic offers based on behavioral cohorts and provides a fully-managed service with a dedicated Publisher expert. The feature also integrates with CRM for detailed lead tracking and management.
Service Pro: According to the vendor, Service Pro simplifies the process of booking service appointments by allowing customers to schedule them through conversation. The feature offers convenient scheduling with ChatSmart and delivers service appointments directly to the system. Real-time metrics provide insights into service appointment performance.
Text+: Text+ allows inventory to be pushed to customers through text messages, enabling them to view available vehicles and book test drives via SMS. The vendor claims that Text+ allows for centralized management of all text conversations between team members and customers, whether handled in-house or by chat operators. The feature ensures compliance with clear opt-in and opt-out features.
Integration with Apple Messages for Business: Gubagoo integrates with Apple Messages for Business to enhance engagement and communication with customers.
Integration with Google Analytics, Reviews, and Chat extensions: The vendor claims that Gubagoo integrates with Google Analytics, Reviews, and Chat extensions to gather valuable insights, manage online reviews, and enhance customer engagement.
Integration with Facebook for inventory upload and lead tracking: Gubagoo streamlines inventory management and lead tracking by integrating with Facebook.
Integration with ServicePro for scheduling service appointments: Gubagoo seamlessly integrates with ServicePro to streamline the process of scheduling service appointments.
Integration with CarWars for inventory upload and lead tracking: Gubagoo simplifies inventory management and lead tracking by integrating with CarWars.
Gubagoo Features
- Supported: Customizable Branding
- Supported: Third Party Integrations
- Supported: Proactive Chat
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Reporting/Analytics
Gubagoo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Gubagoo has proven to be a game-changer for automotive dealerships, significantly enhancing the customer experience and driving business performance. Users have found that Gubagoo effectively solves chat problems and converts online leads, resulting in a substantial increase in lead generation for the dealership. One key advantage of Gubagoo is its ability to filter leads before they reach the sales team, ensuring that only high-quality chat leads are received.
Moreover, Gubagoo has successfully addressed missed opportunities in the Facebook marketplace, particularly catering to budget and as-is car buyers. This platform proves invaluable by handling chats even outside of dealership hours, allowing leads to be captured and followed up on promptly the next day. Users have praised Gubagoo for being a reliable option, especially when compared to other alternatives and live person contact experiences.
Beyond lead conversion, Gubagoo also simplifies lead acquisition by handling all incoming chats and providing prompt responses. The platform helps users screen and assist customers faster, thereby improving efficiency in customer service. Overall, Gubagoo's positive impact on user experiences and business outcomes truly showcases its value as a powerful tool for automotive dealerships.
Seamless and Effective Chat Communication: Many users have praised Gubagoo for its seamless and effective chat communication features. Customers find it easy to communicate with businesses through the chat and SMS collaboration features, allowing for quick and efficient exchanges.
Wide Range of Platform Integration: Gubagoo's ability to handle chats not only on websites but also on platforms like Facebook, Google My Business, and third-party listing sites has been highly appreciated by customers. This wide range of platform integration ensures that businesses can reach their customers across various channels without any additional charge.
Exceptional Support and Integration Capabilities: Users have consistently highlighted Gubagoo's exceptional support provided by account managers. The responsiveness and quick assistance from the performance manager in handling queries or issues have been particularly valued by customers. Additionally, Gubagoo's integration with CRM systems allows for seamless lead management and merging with existing customer files, enhancing overall efficiency for businesses.
Less intuitive virtual retailing tool: Some users have found the virtual retailing tool to be less intuitive compared to its competitors, leading to frustration and a steeper learning curve.
Occasional chat transfer issues: Chats are occasionally transferred to the incorrect store, which has caused inconvenience for customers and may be attributed to problems with customer and device location settings.
Overlooking dealership notes during chats: Representatives taking chats sometimes overlook dealership notes, resulting in incorrect information being provided to customers. This can lead to confusion and dissatisfaction among users.