GuestRevu

GuestRevu is a guest feedback and online reputation management solution designed specifically for the hospitality industry. According to the vendor, it is tailored to meet the needs of hotels, resorts, and other hospitality businesses, regardless of their size. This platform is utilized by hotel managers, general managers, sales and marketing managers, operations managers, and professionals within the hospitality industry to gather feedback from guests, monitor online reviews, and analyze guest sentiment.

Key Features

Guest Feedback Surveys: According to the vendor, GuestRevu allows hospitality businesses to create customized surveys to gather feedback from their guests. These surveys can be tailored to specific areas of the guest experience, providing insights into guest satisfaction and identifying areas for improvement.

Online Reputation Management: The vendor claims that GuestRevu helps hotels and resorts monitor and analyze online reviews to effectively manage their online reputation. The platform assists businesses in tracking trends in guest feedback, enabling them to respond to guest reviews on various platforms and identify areas of strength and weakness.

Consolidated Dashboard: GuestRevu provides a centralized platform for hotels and resorts to view and analyze guest feedback data. The vendor states that the comprehensive dashboard offers a holistic overview of guest satisfaction and reputation, allowing for easy comparison of feedback across different channels and time periods.

Integrations: According to the vendor, GuestRevu seamlessly integrates with other tech products to streamline data flow and automate processes. It offers personalization features based on guest feedback, aiming to enhance the overall guest experience. The platform also provides reporting and analytics tools to track key metrics and measure performance.

Real-time Feedback: The vendor claims that GuestRevu enables hospitality businesses to collect real-time feedback from guests, allowing them to address any issues or concerns immediately. This feature is intended to improve guest satisfaction and enhance the overall guest experience.

Sentiment Analysis: According to the vendor, the platform utilizes advanced sentiment analysis algorithms to analyze guest feedback and sentiment. This allows hotels and resorts to gain a deeper understanding of guest preferences and sentiments, enabling them to make data-driven operational decisions.

Review Response Management: The vendor states that GuestRevu helps hotels and resorts manage and respond to guest reviews across multiple platforms. The platform aims to streamline the review response process, ensuring timely and professional interactions with guests.

Competitor Benchmarking: According to the vendor, GuestRevu offers the ability to benchmark against competitors in the hospitality industry. This feature allows businesses to compare their guest feedback and online reputation with industry peers, identifying areas of improvement and competitive advantages.

Mobile Accessibility: The vendor claims that GuestRevu is accessible on mobile devices, enabling hotel managers and other professionals to access and manage guest feedback and reputation on the go. This feature ensures that businesses can stay connected and responsive to guest feedback at all times.

Multilingual Support: According to the vendor, GuestRevu provides multilingual support, allowing hospitality businesses to gather feedback and manage online reputation in multiple languages. This feature caters to the diverse needs of international guests and aims to ensure effective communication and understanding.