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Gupshup is an excellent SMS and WhatsApp service provider that enables users to send promotional and transactional messages. According to …
Overview
What is Gupshup?
Gupshup enables better customer engagement through conversational messaging. Large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. A carrier-grade platform provides a single messaging API for 30+ channels, a rich…
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What is Gupshup?
Gupshup enables better customer engagement through conversational messaging. Large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales and support. A carrier-grade platform provides a single messaging API for 30+ channels, a rich…
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Product Demos
Bot Scripting Demo
YouTube
[Live demo] Zoho CRM + WhatsApp Integration | Learn with Gupshup E4
YouTube
Gupshup's Inter bot communication channel demo with Microsoft services
YouTube
SellWell Demo by Gupshup
YouTube
Gupshup Product Training Demo - English
YouTube
Product Demo For GupShup Messenger
YouTube
Product Details
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What is Gupshup?
Gupshup Video
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Gupshup Competitors
Gupshup Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Gupshup is an excellent SMS and WhatsApp service provider that enables users to send promotional and transactional messages. According to customers, it is cost-efficient and resolves the problem of implementing WhatsApp support systems for users' applications at minimal cost.
The software is useful for managing single, bulk, and automated communications. Users can engage with their customers through SMS and WhatsApp, creating campaigns, and monitoring metrics to provide quick insights and suggestions to help scale up the performance of campaigns. The platform also enables users to send various types of messages, such as order alerts, shipping notifications, and abandon cart messages. Additionally, the software provides excellent tech support, making product-level changes impressive.
Overall, Gupshup is a useful tool for businesses looking to engage with customers through SMS and WhatsApp. Customers have praised the platform's customer-centric approach, readily available team members who solve problems quickly, and its ability to help customers focus on customer acquisition rather than costs. Lastly, users can automate delivery based on marketing campaigns and customer preferences while building customized bots that are more complicated and reusable than those made with other software like Chatfuel.
User-Friendly Interface: Several users have praised Gupshup for its user-friendly interface and easy-to-use features, making it a popular choice among businesses. The platform's intuitive panel and seamless account opening process were appreciated, which allowed them to easily implement their campaigns with ease.
Responsive Support Team: Many reviewers have commended Gupshup's support team for their quick response times and helpfulness. On-the-call customer support was particularly appreciated, as well as the operational and support team that were always willing to help.
Multichannel Integration: The ability to integrate all channels into a single API has been highlighted by several users as one of Gupshup's most valuable features. Customization depending on marketing needs was also seen as a valuable addition offered by the platform.
Poor Customer Service: Some users have reported poor customer service experiences with the sales team, indicating that it may be difficult to get timely and effective assistance when needed.
Confusing User Interface: Several reviewers have noted that Gupshup's user interface is confusing and needs improvement. This could impact the overall user experience and make it more challenging for users to navigate the software effectively.
High Cost: The cost of Gupshup is higher compared to similar software in the market, according to some reviews. This may deter potential customers who are looking for a more affordable option.