Guudjob

Guudjob, developed by Mapal Software, is a digital employee engagement platform designed to enhance the employee experience in the retail and store industry. According to the vendor, the platform aims to create a differentiated customer experience, reduce turnover and absenteeism, increase sales, and foster a motivated and productive team. It is suitable for businesses of all sizes, from small independent stores to large retail chains, and caters to a wide range of professions and industries, including retail professionals, store employees, customer service representatives, sales associates, retail managers, human resources, talent management professionals, business owners, managers and team leaders, as well as the hospitality, restaurant, hotel, and food and beverage service industries.

Key Features

Formación y mejora continua: According to the vendor, Guudjob allows businesses to provide training and continuous improvement opportunities to their employees. The platform enables the delivery of segmented training materials directly to employees' mobile devices, allowing them to access training anytime and anywhere. Businesses can track employee development and compliance through the platform.

Buzón de Sugerencias Digital: Guudjob offers a digital suggestion box where employees can provide ideas for improvement, report incidents, or ask HR-related questions. According to the vendor, this feature allows businesses to gather valuable feedback and suggestions from front-line employees, promoting employee engagement and contributing to continuous improvement.

Onboarding Digital: The vendor states that Guudjob facilitates the onboarding process for new employees by providing them with information about the company's history, values, culture, and their future colleagues. It also allows businesses to share training materials to ensure new hires are well-prepared from day one.

Review de Cliente a Empleado: According to the vendor, customers can provide direct feedback and recognition to employees through this feature. It helps humanize the relationship between customers and employees, leading to increased customer loyalty and higher average ticket sales. Businesses can also use this feedback to inform incentive programs, recognition initiatives, and promotion policies.

Reputación Profesional: Guudjob enables employees to build their professional reputation through customer reviews. According to the vendor, employees can accumulate reviews that contribute to their professional growth and productivity. These reviews can also serve as recommendations for employees when they leave the company.

Reputación Online. Referencias Google Business: The vendor states that Guudjob helps businesses improve their online reputation by encouraging customers to leave reviews on platforms like Google Business or Tripadvisor. By focusing on the employee's performance and customer satisfaction, businesses can enhance their online presence and reputation.

Encuestas de Servicio al Cliente: According to the vendor, Guudjob enables businesses to conduct segmented surveys to gather customer feedback and improve the overall customer experience. It prioritizes the customer's perspective to understand their experience and identify opportunities for improvement, upselling, and cross-selling.

Atención al Cliente: The vendor states that Guudjob provides real-time alerts to managers or customer service representatives when a customer has a negative experience. Managers can respond directly to customers through their mobile devices, addressing concerns and resolving issues promptly.

Comunicación Interna & Red Social Corporativa: According to the vendor, Guudjob facilitates segmented and bi-directional communication within the organization through employees' mobile devices. It allows businesses to send personalized messages, share news, announcements, and create social spaces for employees.

Reconocimiento entre Compañeros: Guudjob enables peer-to-peer recognition, allowing employees to express gratitude and recognize their colleagues' contributions. According to the vendor, this feature fosters a unique culture within the organization and helps identify hidden talent and ambassadors of corporate values.