HealthMetrics eCase

HealthMetrics eCase is a software platform designed to meet the clinical, financial, and operational needs of care providers. According to the vendor, this solution is tailored for service providers across Australia and New Zealand, including industries such as Residential Aged Care, Retirement Living, Home Care, and Disability Care. HealthMetrics eCase aims to empower healthcare workers to deliver better care and ensure coordination among care providers.

Key Features

Single Client Record: According to the vendor, HealthMetrics eCase provides a comprehensive view of each client's care plans, assessments, medications, and profiles, aiming to reduce the need for duplicate data entry and ensure consistency and accuracy of information. This feature is said to improve communication and coordination among care providers.

Medication Management: The vendor claims that HealthMetrics eCase helps meet compliance requirements and improve resident safety with medication administration delivered at the point of care. It is designed to allow for efficient medication management, including medication orders, administration records, and medication reconciliation. The vendor states that it supports adherence to medication schedules and aims to reduce the risk of medication errors.

Resident CRM: HealthMetrics eCase is said to optimize occupancy rates and manage residents from leads and waitlists through contracting and admissions. It tracks and manages resident information, preferences, and communication history, streamlining the resident onboarding process and ensuring accurate and up-to-date resident data. The vendor claims that this feature enhances resident engagement and satisfaction through personalized communication and service.

Interoperability: According to the vendor, HealthMetrics eCase easily integrates with other third-party systems of choice to meet clinical and business needs. It aims to enable seamless data exchange between eCase and other software applications, facilitating the flow of information and eliminating the need for manual data entry. The vendor states that this feature enhances workflow efficiency and reduces administrative burden.

Consolidated Reporting: HealthMetrics eCase provides reporting and analytics to support informed business decision-making. It aims to generate real-time reports on clinical, regulatory, and operational key performance indicators (KPIs), enabling benchmarking and comparison of performance across different sites or facilities. The vendor claims that this feature facilitates data-driven decision-making and continuous quality improvement.

Mobile App: HealthMetrics eCase provides easy access to real-time data, including client profiles, care plans, and appointments. It aims to enable care providers to complete tasks quickly and efficiently at the point of care, supporting communication and collaboration among care team members. According to the vendor, this feature enhances care coordination and ensures timely and accurate information exchange.

Client Portal: HealthMetrics eCase aims to improve the client and family experience by providing a single place for communications and access to care information. It allows clients and family members to view care plans, activity statements, and other relevant information, facilitating communication with care providers and enabling secure sharing of documents and records. The vendor claims that this feature enhances transparency and engagement in the care process.

Rostering: HealthMetrics eCase aims to optimize workforce utilization with automated scheduling based on client preferences, staff availability, and qualifications. It aims to streamline the process of assigning and managing shifts and tasks, ensuring appropriate staffing levels and improving care continuity. According to the vendor, this feature reduces administrative burden and enhances workforce efficiency.

Compliance: HealthMetrics eCase is designed to help meet quality and safeguard standards, including NDIS, HCP, CHSP, DSS, DVA, and other funding bodies. It aims to support compliance with regulatory requirements and accreditation standards, providing documentation and evidence of compliance for audits and inspections. The vendor claims that this feature reduces the risk of non-compliance and associated penalties.

Reporting & Analytics: HealthMetrics eCase aims to enable real-time reporting and analytics for operational oversight and informed decision-making. It provides customizable reports and dashboards to monitor key performance indicators, supporting data-driven decision-making and continuous quality improvement. The vendor states that this feature facilitates benchmarking and comparison of performance against industry standards.