Switchboard by Hearken

Switchboard is a community engagement platform designed by Hearken, Inc. to help organizations and institutions connect and engage with their communities, including alumni, students, and other constituents. It is targeted at various organizations and institutions, such as higher education institutions, independent schools, and other organizations. According to the vendor, professionals and industries that benefit from Switchboard include higher education, alumni relations, career services, advancement, independent schools, education, non-profit, arts and humanities, journalism and media, and technology and startups.

Key Features

Alumni Engagement Platform: According to the vendor, Switchboard enables organizations to connect alumni, students, and other constituents in a secure community, aiming to foster meaningful engagement, alumni loyalty, and a culture of philanthropy.

Secure Community: Switchboard provides a trusted and secure community for alumni and other members, offering advanced moderation options to prevent misuse and ensure a safe environment for connecting, seeking help, and sharing opportunities.

User Support and Training: The vendor claims that Switchboard offers dedicated support staff and expert guidance throughout the implementation process, assisting organizations in maximizing the platform's potential and addressing any technical issues or questions.

Data Export and Integration: According to the vendor, organizations can export user data from Switchboard to their existing databases, easily integrating user information, including location, interests, and activity, into their donor databases.

User Activity Tracking: Switchboard tracks every aspect of user activity, capturing interactions and generating reports to help organizations measure engagement and return on investment, while gaining insights into user behavior and preferences.

Automatic Reporting and Analytics: According to the vendor, Switchboard provides powerful dashboards and automatic reporting, offering in-depth analytics to track progress and measure the effectiveness of engagement efforts, with monthly reports that can be exported and shared.

Plugging in to Your International Alumni Network: According to the vendor, Switchboard facilitates connections among Reed College alumni across different countries, allowing users to seek advice, find places to stay, or arrange meetings with local alumni in specific locations.

A Supportive Space for Networking: Switchboard offers a friendly and supportive environment for students and alumni to connect, fostering mentorship, career guidance, and networking opportunities within a safe and forgiving space.

Switchboard Gives Job-Seeking Alumni an Advantage: According to the vendor, job-seeking alumni can leverage Switchboard to post inquiries, seek recommendations, and tap into the extensive network of professionals within the Reed College community for valuable insights, advice, and potential leads.

Switchboard Abroad is a Home Away from Home: Switchboard becomes a home away from home for Reed College alumni living or traveling abroad, providing a platform to find places to stay, meet local alumni, and seek advice on navigating new cities or countries.