HelloHelp

HelloHelp is a live chat software tool offered by Speed2Web, S.A. de C.V. that aims to enhance online customer service and increase sales. According to the vendor, HelloHelp provides real-time, personalized assistance to website visitors, allowing them to engage in live chats with customer service representatives or operators. The software is designed to cater to businesses of all sizes, including both large enterprises and small to medium-sized companies. It is commonly used by e-commerce companies, customer service departments, sales teams, online retailers, and the travel and hospitality industry.

Key Features

24/7 Technical Support: HelloHelp offers 24/7 technical support via email to address any potential issues that may arise, according to the vendor.

Free Trial: According to the vendor, HelloHelp provides a 10-day free trial period that allows users to fully explore the software's performance and functionality. The trial is a fully functional application with no limitations, enabling users to simulate chats between supervisors, operators, and clients. It requires no modifications to the website and runs directly from HelloHelp's servers, eliminating the need for software installation.

Efficient Operator Features: Operators using HelloHelp can handle multiple chats simultaneously, engaging with up to four callers at once, as claimed by the vendor. They can utilize pre-formatted answers from a knowledge base to save time and ensure consistent responses. Operators also have the ability to share links, images, documents, and HTML code to provide additional information to callers. Calls can be transferred to other operators for further assistance, and complete caller information, including page referrer, browser, and IP address, is readily available. Optional video functionality allows callers to see the operator, and SSL encryption can be enabled for added security. Operators can prioritize VIP customers, and chat transcripts can be saved for future reference.

Supervisor Monitoring and Support: HelloHelp provides supervisors with comprehensive call-center metrics to monitor and analyze operator performance, according to the vendor. Supervisors can actively monitor and override chats to provide guidance and support to operators. Authorization capabilities allow supervisors to control access for operators. Additionally, supervisors can manage catalogs and knowledge base content, review full chat logs, create multiple service centers to cater to different departments or functions, and assign specialized roles and responsibilities to operators.