Hellotracks

Hellotracks is a field service management solution provided by Hellotracks LLC. According to the vendor, Hellotracks optimizes field staff operations through live location tracking, job dispatching, and route optimization. The product is suitable for companies of all sizes, from small businesses to large enterprises. Professions that can benefit from Hellotracks include field service technicians, delivery drivers, maintenance workers, repair technicians, and logistics coordinators. Industries that commonly use Hellotracks include mobility and transportation, repair and maintenance, public sector, and logistics and distribution.

Key Features

Live Location: According to the vendor, Hellotracks provides real-time tracking of field staff with same-second updates on the map, offering accuracy and efficiency for field service management.

Dispatch with One-Click Route Optimization: Hellotracks offers drag-and-drop job assignment or batch dispatching of hundreds of jobs to available employees. The vendor claims that the system ensures optimized routes at all times, saving operator time and reducing mileage and route redundancy.

Integrations: Hellotracks integrates with everyday tools like Google Calendar and Slack, saving time and eliminating the need for manual data entry and syncing. The platform also provides developer-friendly APIs for integration with other apps or CRMs used by businesses, according to the vendor.

Automatic Location Records: Hellotracks automatically registers real-time employee location, providing valuable data for creating mileage reports and accurate billing statements, as claimed by the vendor.

Hassle-Free Mileage Reports: According to the vendor, Hellotracks simplifies mileage reporting by providing exact start/end addresses, mileage, duration, and pause recording.

Track History: Hellotracks records and saves all trips and day routes, allowing businesses to access compounded location data and analyze team movement patterns through a heatmap, according to the vendor.

Places & Zones: Hellotracks allows users to create places for frequently visited customers and set up notifications for arrivals and automatic on-site time recording. The vendor states that users can also create polygonal zones for geofencing, customized routing, and alerting.

Forms: Hellotracks enables users to assign forms to places and customers to gather necessary information from field staff, including photo uploads and signature capture, as claimed by the vendor.

Communication: Hellotracks includes in-app communication for information sharing and updates in the field, according to the vendor.

Reports: Hellotracks offers the ability to generate mileage reports, timesheet reports, and export check-ins at places for further analysis. The vendor states that comprehensive reporting on job completion metrics, including check-in timestamps, is also available.