HOGUNSOFT

HOGUNSOFT Contact Center™ is a multi-channel CRM software designed to assist businesses in effectively managing their customer relationships. According to the vendor, this solution is suitable for small to large-sized companies in various professions and industries, including sales and marketing professionals, customer support and service teams, call centers, real estate and property management, non-profit organizations, e-commerce businesses, consulting firms, and training and education organizations.

Key Features

Emailing for Newsletters and Prospection: According to the vendor, users can easily create and send newsletters, marketing emails, and surveys using multiple communication channels such as email, SMS, telephone, fax, and social media. HOGUNSOFT Contact Center™ also offers the ability to create a call center and send mass emails.

CRM - Opportunities, Quotes: The CRM module aims to streamline sales processes and ensure no sales opportunity is missed. Users can manage all customer interactions, including phone calls, emails, notes, and incidents, while maintaining a complete history of each contact.

Build a Customized Solution for Your Industry: According to the vendor, users can create their own CRM application without coding by defining custom screens and views. HOGUNSOFT Contact Center™ provides ready-to-use solutions tailored to specific industries, such as Employment Agencies, Contact Centers, and Technopoles.

A CRM Fully Adapted to Your Industry and Methods: The vendor claims that HOGUNSOFT Contact Center™ is a comprehensive CRM platform that provides essential functions for managing contacts, regardless of industry or budget size.

Email Template Library: Users can store and access industry-specific email templates in a centralized library, ensuring consistent and error-free communication with customers.

Personalization by Recipient: According to the vendor, users can send individualized emails with customized content, such as using the recipient's name or title. Additionally, they can generate invoices specific to each recipient for debt collection purposes.

Image Hosting: HOGUNSOFT Contact Center™ allows users to store images and attachments for email campaigns on an FTP server, potentially improving database size and sending speed.

Scheduled Sending: Users have the ability to schedule the optimal time for sending marketing emails or SMS campaigns, according to the vendor. This feature allows for timely and targeted communication with contacts.

SMTP Server Configuration: Users can configure their own SMTP server to send free emails directly from HOGUNSOFT Contact Center™, as claimed by the vendor.

Campaign Scheduling: According to the vendor, users can schedule the sending of messages for specific dates and times, ensuring effective and targeted communication with contacts.