HotelAppz

HotelAppz is a hotel CRM and guest engagement platform that aims to streamline the guest journey. According to the vendor, this solution caters to hotels of all sizes, from independent establishments to large hotel chains. It is designed for hotel managers, marketing managers, revenue managers, operations managers, and professionals in the hospitality industry. HotelAppz offers a range of features that can enhance guest experiences and drive business growth.

Key Features

Phygital Experience: HotelAppz provides multi-channel communication capabilities, allowing hotels to manage the complete guest journey. According to the vendor, this feature enables hotels to deliver a personalized and seamless experience to guests in different languages.

Guest Engagement End to End: HotelAppz offers a platform to manage the guest journey from start to finish. Hotels can create automations and segment guests based on various criteria, such as language, origin, booking channel, room category, and date of stay. According to the vendor, this allows hotels to identify potential upsell and cross-sell opportunities at different stages of the guest journey.

Replicate Airbnb Customer Experience: HotelAppz enables hotels to deliver personalized communications to guests, aiming to replicate the customer experience offered by platforms like Airbnb. According to the vendor, this feature facilitates direct interactions with guests, enhancing guest satisfaction and loyalty.

Move to Multi-Experiences: HotelAppz allows hotels to integrate various experiences or hotel tech into a seamless guest journey. According to the vendor, this automation and improvement of the guest journey can help hotels leverage upsell and cross-sell opportunities, while offering a multi-language experience to cater to diverse guest needs.

Move to Multi-Channels: HotelAppz provides the capability to communicate with guests swiftly through different channels. In addition to a full email suite for campaigns, re-marketing, and servicing emails, hotels can open up other channels such as SMS, WhatsApp, Facebook Messenger, and more. According to the vendor, this ensures effective and efficient guest communication.

Impact Your Clients: HotelAppz allows hotels to track and react to guest behavior, aiming to take advantage of key moments of truth throughout the guest journey, including pre-stay, in-stay, and events. According to the vendor, this helps hotels deliver personalized experiences and build stronger relationships with their clients.

Boost Staff Productivity: HotelAppz provides instant access to the full guest history and enables direct messaging and invoicing to guests. According to the vendor, this enhances staff productivity by automating repetitive tasks and freeing up staff to focus on delivering exceptional guest service.

Faster & Easier Marketing: HotelAppz allows hotels to refresh guest information instantly, set up powerful marketing automations, and create campaigns with strong messages. According to the vendor, tracking marketing results becomes effortless, enabling hotels to optimize their marketing efforts.