HUB - UC

HUB - UC, developed by Wavetel Business LTD, is a Unified Communications solution designed to enhance communication within businesses. This platform caters to small, medium, and large enterprises across various professions and industries, including education, healthcare, finance, professional services, and retail.

Key Features

Auto Attendant: Configure a customizable auto attendant to greet callers and efficiently direct them to the appropriate department or extension. Enhance your branding by playing different menus and announcements based on call type or time of day.

Call Recording: Automatically record inbound and outbound calls, index them to extension numbers for easy retrieval, and ensure compliance with legal requirements. Use call recordings for quality monitoring, training, and dispute resolution.

Find Me/Follow Me: Simultaneously ring office and mobile phones to ensure calls are never missed. Provide flexibility for users who are frequently away from their desks and enhance accessibility and responsiveness to important calls.

Hunt Groups: Ring multiple people at once or in a specific order to ensure no call goes unanswered. Increase efficiency in call handling and distribution, ideal for departments or teams that need to collaborate and share call responsibilities.

Voicemail to Email: Forward voicemails as email attachments for quick response and follow-up on missed calls. Easily manage and access voicemails from designated email addresses.

Fax to Email: Receive incoming faxes and convert them to email attachments. Eliminate the need for physical fax machines and enable easy distribution, archiving, and digital document management.

Smart Reporting: Gain valuable insights into telephone communication with real-time dashboards and reports. Monitor call volumes, response times, and agent performance to optimize call handling processes and make data-driven decisions.

Call Forwarding: Forward calls to another designated number to ensure they are answered. Provide flexibility for users unable to take calls at their primary location and reduce the risk of missed or unanswered calls.

Attended Call Transfer: Transfer calls to another extension or department while remaining on the line. Ensure smooth communication and efficient call routing.

Blind Call Transfer: Transfer calls to another extension or department without remaining on the line. Provide a quick and efficient way to redirect calls to the desired destination.