i800

The i800 is positioned as an advanced self-service contact center platform with zero coding, aiming to transform how businesses handle customer interactions. According to the vendor, it is designed to cater to companies of various sizes, including customer service representatives, contact center managers, sales and marketing professionals, IT professionals, as well as small and medium-sized businesses across different industries.

Key Features

Interactive Visual Response (IVisR): According to the vendor, this feature enhances customer engagement by providing a visual interface for communication. Customers have the ability to input text and respond to visual prompts, with the option to switch to voice interaction if desired. The IVisR feature can be deployed as a standalone solution or integrated with existing contact center infrastructure.

Click To Call & QR Code enables numberless calling: The vendor claims that this feature simplifies customer communication by allowing them to initiate calls without dialing a phone number. The QR code scanning feature provides quick and easy access to contact center services. By eliminating the need for customers to remember or dial phone numbers, this feature aims to reduce barriers to communication.

Truly Global: The vendor states that the i800 platform enables seamless communication with customers across different countries and regions. It provides global connectivity without the need for additional configuration or setup, aiming to remove geographical barriers and facilitate international business operations.

Transforming how customers communicate with you: The vendor claims that the i800 platform offers a modern and efficient way for customers to interact with businesses. It provides a user-friendly and intuitive interface for customer communication, with multiple communication channels and self-service options to enhance customer satisfaction.

Multi-Channel cloud-hosted next generation conversation platform: According to the vendor, the i800 platform enables businesses to handle customer interactions across multiple channels. It supports various communication channels including telephony, chat, and file sharing, providing a unified platform for managing and responding to customer queries and issues.

Available as Web / Embedded & Native app on IOS & Android: The vendor states that the i800 platform can be accessed through web browsers or native apps on iOS and Android devices. This feature aims to provide flexibility and convenience for customers to communicate using their preferred devices and platforms.

Ability to input text and respond to visual prompts with the option of switching to voice facilitates effective interaction: According to the vendor, the i800 platform allows customers to input text and respond to visual prompts, with the option to switch to voice interaction if desired. It can be implemented as a standalone solution or integrated with existing contact center infrastructure, aiming to facilitate effective communication.

Simple to set-up, easy to work & self-service: The vendor claims that the i800 platform offers a simple and easy setup process with self-service options. It is designed to be user-friendly and intuitive for contact center staff, following a "plug and play" model to minimize the need for complex configurations.

Integrates telephony, chat, and file sharing all under one roof: According to the vendor, the i800 platform streamlines customer communication by integrating telephony, chat, and file sharing capabilities into a single platform. Customers can contact businesses through multiple channels, while support staff can manage and prioritize customer contacts using chat bot and machine-based intelligence features.