iBill

iBill is an interactive electronic invoicing and billing solution offered by OfficeTorque. According to the vendor, it aims to automate the workflow and communications associated with invoice and bill presentment, payment, accounts receivables (AR) management, disputes, and reconciliation. The product is designed to cater to organizations of all sizes, from small businesses to large enterprises. It is suitable for a wide range of professions and industries, including accounting and financial services, professional services, retail and e-commerce, manufacturing and distribution, as well as healthcare and medical services.

Key Features

Interactive Electronic Invoicing and Billing: According to the vendor, iBill provides interactive e-invoicing and e-billing solutions. Invoices are immediately accessible from clients' inboxes without the need to open attachments or log into a website. The invoices reportedly contain a wide range of interactive functions, such as direct access to ePayment options, feedback options, reminders, and access to view all accounts online.

Self-help Client Portal: The vendor claims that iBill offers a self-help client portal that allows clients to access and manage their accounts online. Clients can reportedly be redirected automatically to the secure client portal from electronic invoices or email reminders. The client portal is said to be customizable to align with the company's brand image and includes features such as ePayment options, customer query, data export, and secure document/file exchange.

Accounts Receivable Automation: According to the vendor, iBill automates a significant portion of the manual processes and communications associated with accounts receivable management. The customizable debtor management workflow engine is said to allow the definition of triggers, content, and communication channels based on customer profiles. The system aims to reduce the collections effort and costs by automating follow-ups and dispute management processes.

Online Payment Processing: The vendor claims that iBill provides a seamless invoice payment experience for customers. Customers can reportedly arrange payment directly from the iBill using various payment options, including credit card, bank transfer, and PayPal. Pre-integrated payment options are said to ensure accurate reconciliation of payments. The payment plans module is designed to allow for the establishment and monitoring of repayment schedules.

Integration: According to the vendor, iBill easily integrates with existing ERP, practice management, or accounting software. Synchronization of client and transactional information is claimed to ensure up-to-date data for near real-time processing. Integration to CRM systems is said to enable a comprehensive single view of customers. Web-based access allows users to access the system from anywhere, at any time.

Peppol e-Invoicing: The vendor states that iBill offers PEPPOL compliant e-invoicing for Australian and New Zealand businesses. The PEPPOL framework is said to improve invoicing efficiencies and security. iBill provides a guide on the adoption and benefits of PEPPOL e-invoicing.

Whitepapers: According to the vendor, iBill offers whitepapers on various topics, such as the case for customer self-help billing and portal, customer experience impact on loyalty and profitability, and breaking the eBilling ceiling. These whitepapers are claimed to provide insights and information on improving billing processes and customer satisfaction.

Customizable Format and Functionality: The vendor states that the format and functionality of iBill can be customized to suit both B2C and B2B environments across various industries. This allows businesses to tailor the invoicing and billing experience to meet their specific needs and branding requirements.

GDPR Compliance: According to the vendor, iBill complies with GDPR regulations to protect personal data. It provides useful resources and guides on GDPR compliance, ensuring that businesses can handle customer information in a secure and compliant manner.

Task Management Functions: The vendor claims that iBill includes task management functions that facilitate efficient bill queries and dispute resolution. This feature is said to streamline the communication and collaboration between businesses and their customers, ensuring that any issues or concerns related to invoices and bills can be promptly addressed and resolved.