iCallify

iCallify is a comprehensive and feature-rich contact center software designed to enhance customer experience and streamline business communication and reputation management. According to the vendor, iCallify caters to businesses of all sizes, from startups to enterprise-level organizations. It is used by call centers, sales and marketing teams, customer support teams, helpdesk teams, and technical support teams.

Key Features

Auto Dialer: According to the vendor, iCallify automates the process of dialing phone numbers, increasing agent productivity and efficiency. It aims to reach more prospects and leads in less time while minimizing manual dialing errors and repetitive tasks.

Power Dialer: The vendor claims that iCallify enables agents to handle potential leads more efficiently, emphasizing the customer experience and personalization in sales campaigns. It is said to increase the chances of converting leads into customers.

Predictive Dialer: iCallify is designed to increase call connect rate and boost agent productivity by making cold calling, telemarketing, and similar campaigns faster and more effective. The vendor states that it automatically dials numbers when agents are available, reducing idle time.

IVR (Interactive Voice Response): According to the vendor, iCallify greets and engages customers with a smart IVR system, routing calls to the appropriate department or agent based on customer input. It aims to improve customer experience by providing self-service options and reducing wait times.

Preview Dialer: iCallify provides a preview of leads to agents for data-driven and personalized conversations, according to the vendor. It is intended to be useful in campaigns like cross-selling, upselling, and referral marketing, increasing the chances of closing deals by providing context and relevant information.

ACD (Automatic Call Distribution): iCallify aims to route incoming calls to the most suitable agent based on skills, availability, and other criteria, according to the vendor. It is designed to reduce call queues and wait times, improving customer satisfaction and increasing first call resolution (FCR) and agent efficiency.

Email: iCallify allows agents to send and receive emails within the contact center software, streamlining communication and ensuring all customer interactions are recorded and tracked, according to the vendor. It is intended to enhance customer service by providing a unified platform for email communication.

SMS: According to the vendor, iCallify enables agents to send and receive SMS messages within the contact center software, providing a convenient and efficient way to communicate with customers. It is said to increase customer engagement and improve response rates.

Chat: iCallify allows agents to engage in real-time chat conversations with customers, providing instant support and resolving customer queries quickly, according to the vendor. It aims to enhance customer experience by offering multiple communication channels.

Voice Broadcasting: iCallify enables businesses to send pre-recorded voice messages to a large number of recipients, automating the process of delivering important announcements, reminders, and notifications, according to the vendor. It is designed to increase reach and improve customer engagement.