ICS Flow

The ICS Flow is a workflow automation solution aimed at small to medium-sized businesses. According to the vendor, this versatile platform caters to various professions and industries, including sales, marketing, customer service, debt and payment collection, and appointments management.

Key Features

Workflow: According to the vendor, the product allows users to set up end-to-end business processes, potentially increasing productivity and reducing distractions by providing employees with access to relevant information.

Billing: The vendor claims that the product offers features such as automated debit order collections, payment request links for immediate payments, and notifications of returned debit orders. Additionally, it provides quick credit services and account validation.

Communication: The product offers automated email and SMS capabilities, a communication history feature, and the ability to view all communication in one place. According to the vendor, users can send messages at any point in the workflow.

Dashboards: The product provides an overview of the complete process, actionable insights for quick decision making, and drill-down capabilities into detailed reports. The vendor claims that agents have access to relevant information through the dashboards.

CRM: The vendor states that the product allows users to build and manage a customer database, analyze hot leads, gain insights into customer behavior, and project future sales.

Reports: According to the vendor, the product offers detailed reports accessible from the dashboard, the ability to view all communication in one place, and the use of reports to empower quick decision making and drive agile changes.

VOIP: The vendor claims that the product enables users to make calls directly from the system with click-to-dial functionality, access call recordings, maintain a centralized call history, and track call history for reference.

Business Process Outsourcing: The product offers outsourced call center services, visibility into processes, and compatibility with any device with internet access. The vendor states that various payment options are available.

Scanning: The vendor claims that the product facilitates KYC processes with quick scanning via mobile phones, allowing users to scan ID cards, passports, or QR codes. Scanned data can be directly uploaded to the system, making it easier to collect data from remote areas.