ICTBroadcast

ICTBroadcast is a web-based multi-tenant auto dialer and predictive software designed to facilitate mass communication campaigns for businesses and organizations. According to the vendor, it offers voice, fax, SMS, and email communication technologies, making it suitable for call centers, telemarketing companies, customer service departments, political campaigns, and non-profit organizations. ICTBroadcast caters to small to large-sized companies, providing them with a solution for their communication needs.

Key Features

Realtime Live Statistics: According to the vendor, ICTBroadcast provides live chart-based reporting, allowing users to view and analyze their communication campaigns in real-time.

Unified Auto & Predictive Dialer: ICTBroadcast is a web-based multi-tenant auto dialer and predictive software that supports voice, fax, SMS, and email communication technologies, according to the vendor. This enables users to reach their audience through various channels.

Advance WebRTC / Agent-Panel: According to the vendor, ICTBroadcast introduces agent rating, allowing customers or call recipients to rate the performance of agents on a scale of 1 to 5.

Three Level Multi-Tenant: According to the vendor, ICTBroadcast supports three levels of multi-tenancy, including admin accounts, company/tenant accounts, and sub-accounts under the tenant account. This provides flexibility and control over user access.

Inbound & Outbound Call Center: According to the vendor, ICTBroadcast offers advanced and blended call features, including queues, agent panels, and WebRTC support, making it suitable for both inbound and outbound call centers.

Scalable: According to the vendor, ICTBroadcast is scalable to handle thousands of concurrent channels, enabling users to effectively convey their message to millions of recipients.

ICTBroadcast Service Provider Edition: According to the vendor, the SP Edition of ICTBroadcast allows Internet Telephony Service Providers (ITSP) to offer advanced communication services to their customers.

ICTBroadcast Enterprise Edition: According to the vendor, the Enterprise Edition of ICTBroadcast is a multi-user unified auto and predictive dialer software, designed to meet the communication needs of organizations.

Survey & Polls: According to the vendor, ICTBroadcast supports voice-based surveys, both inbound and outbound, and provides summaries and analysis reports for effective data collection.

Appointment Reminder: According to the vendor, ICTBroadcast automatically reminds customers of their scheduled appointments by calling them prior to the appointed time, reducing no-shows and improving customer engagement.