Overview
What is iFeedback?
iFEEDBACK® is a customer feedback platform offered by UMNION GmbH. According to the vendor, it is designed to assist businesses in collecting, analyzing, and managing customer feedback. The product is suitable for small to large companies across various professions and industries, including hotels,...
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Get StartedPricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is iFeedback?
iFEEDBACK® is a customer feedback platform offered by UMNION GmbH. According to the vendor, it is designed to assist businesses in collecting, analyzing, and managing customer feedback. The product is suitable for small to large companies across various professions and industries, including hotels, gastronomy, automobile, commerce, and events.
Key Features
iFEEDBACK® Terminals: According to the vendor, businesses can collect online or offline feedback using branded iFEEDBACK® terminals in their shops or through integrations on their websites. The terminals are said to help identify negative ratings and enable real-time reactions.
iFEEDBACK® Helpdesk: The vendor claims that the platform allows businesses to centrally manage all incoming feedback. It offers features such as creating tickets and campaigns for customers and employees, as well as integration with platforms like Google, Facebook, and Tripadvisor. The vendor also states that businesses can respond to feedback in real time.
More revenue: According to the vendor, businesses can potentially increase their turnover by half a star using iFEEDBACK®. The product is said to offer automatic ticket creation and a CRM system for improved efficiency. The vendor claims that better ratings and increased sales can be achieved with less effort.
Website Promoter: The vendor states that businesses can showcase their top ratings to customers, thereby increasing trust and conversion rates. The product is described as a tailored promotion solution for businesses.
iFEEDBACK® CRM: The vendor claims that businesses can easily and quickly send messages to customers using iFEEDBACK® CRM. The product is said to provide templates for efficient communication and allows businesses to manage reviews from multiple platforms in one interface.
iFEEDBACK® Helpdesk: According to the vendor, businesses can manage reviews from various platforms, including business websites and online platforms. The product enables businesses to create tickets for each rating and engage in direct messaging to respond to comments or ratings.
iFEEDBACK® Website Promoter: The vendor states that businesses can present positive customer feedback on their homepages using iFEEDBACK® Website Promoter. The product allows businesses to choose and display customer feedback, aiming to increase trust and the likelihood of purchase.
iFeedback Features
- Supported: Data Analysis Tools
- Supported: Email Marketing
- Supported: Mobile Survey
- Supported: Offline Response Collection
- Supported: Question Branching
- Supported: Question Library
- Supported: Site Intercept Survey
- Supported: URL Customization
iFeedback Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
