Imagicle Call Recording

Imagicle Call Recording is a solution designed to meet the call recording needs of businesses across various industries and professions. According to the vendor, this software solution caters to small, medium, and large enterprises, allowing them to capture and store voice conversations for compliance, quality assurance, and training purposes. It is commonly used by professionals in contact centers, customer service departments, sales teams, legal firms, and financial institutions.

Key Features

Multilingual transcripts: According to the vendor, call recordings can be transcribed into text in six languages, with the option to request support for additional languages. This feature aims to cater to a diverse user base.

Smart tagging and call notes: Users can tag and add notes to calls, as stated by the vendor, for easy sorting and tracking of conversations. This feature is designed to facilitate efficient organization and retrieval of specific calls.

Sentiment analysis: The vendor claims that this feature provides insights into the emotional tone and sentiment of recorded conversations. The analysis is divided into Overall, Speaker, and Single Phrase levels, allowing for a detailed understanding of the conversation's sentiment.

Data protection and compliance adherence: Imagicle Call Recording operates via AWS, according to the vendor, ensuring data security and compliance with industry standards. The solution is encrypted and designed with high availability and disaster recovery measures for business continuity.

Alarms and keyword monitoring: Users can set alarms to receive notifications via email based on specific keywords or sentiment in recorded calls, as claimed by the vendor. Alarms enable proactive monitoring of calls for specific events or situations, such as the mention of a new promotion or potential harassment.

Rich player with filtering options: The vendor states that the rich player allows users to easily navigate and listen to recorded calls. Filtering options are available to search for specific keywords, phrases, or sentiment in the recordings.

Separation and identification of calling parties: According to the vendor, Imagicle Call Recording provides clear separation and identification of calling parties in recorded conversations. Users can easily distinguish between different participants in the call.

Easy transcription download: Users can easily download transcriptions for evidence purposes, forwarding, and other uses, as claimed by the vendor. This feature aims to provide convenient access and sharing of transcriptions for various needs.

Auto Call Recording: According to the vendor, Imagicle Call Recording automatically captures and records voice conversations for compliance and legal purposes. It provides a complete and accurate record of all customer interactions and ensures adherence to industry regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Flexible Recording Modes: The vendor states that this software solution offers different recording modes, including always-on, on-demand, and live keep. Users can choose the most suitable recording mode based on their specific needs, providing flexibility in capturing conversations according to business requirements.