Impact Telecom

Impact Telecom is a business communication solution offered by Impact Tech LTD. According to the vendor, it provides cost-effective telephony services for companies of various sizes. The suite of solutions includes Impact Cloud PBX, Impact SIP Trunk, and Impact Contact Centre. These solutions are aimed at professionals in industries such as professional services, retail and e-commerce, financial services, healthcare, and hospitality and tourism.

Key Features

Impact Cloud PBX: According to the vendor, this solution offers hassle-free business communications with no admin hassle, lead time for installation, or set-up, hosting, hardware, or maintenance costs.

Impact SIP Trunk: The vendor claims that this solution provides highly competitive call rates for various destinations, guaranteed call quality, and partnerships with top Telcos for global call coverage.

Impact Contact Centre: The vendor states that this cloud-based contact center solution offers advanced call routing, comprehensive call flows, CLI-based routing for personalized customer experience, real-time monitoring and reporting, and integration with Impact CRM.

Powerful AI-driven Tools: According to the vendor, users have access to AI-driven tools such as sentiment analysis, compliance monitoring, and predictive analytics for enhanced performance and customer service.

Unlimited Extensions and Concurrent Calls: The vendor claims that Impact Cloud PBX allows for unlimited extensions and concurrent calls, facilitating seamless communication within the organization.

Global Presence: According to the vendor, Impact SIP Trunk provides local numbers in over 140 countries, allowing businesses to have a global presence and expand their reach.

Integration with CRM and Favorite Products: The vendor states that Impact Cloud PBX and Impact Contact Centre offer integration with CRM systems, enabling personalized customer service. Additionally, they provide out-of-the-box integration with favorite products and scalable API architecture for hassle-free integration.

WebRTC Video and Conference Calls: According to the vendor, Impact Cloud PBX supports WebRTC video and conference calls, enabling face-to-face interactions and collaborative meetings.

Call Transcripts using Natural Language Processing: The vendor claims that Impact Cloud PBX offers the ability to generate call transcripts using natural language processing, facilitating easy review and analysis of conversations.

VoIP Glossary: According to the vendor, Impact Telecom provides a comprehensive glossary of VoIP terms and acronyms, serving as a valuable resource for understanding industry jargon and key concepts.