TrustRadius Insights
Users have found Informizely to be a capable and affordable solution for running online surveys on their websites. The targeting …
Overview
What is Informizely?
Informizely is a customer feedback and survey platform that, according to the vendor, helps businesses collect actionable insights from their customers. It is said to be suitable for businesses of all sizes, from small startups to large enterprises. Professionals and industries such as conversion managers,...
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Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.
Product Details
- About
- Tech Details
What is Informizely?
Informizely is a customer feedback and survey platform that, according to the vendor, helps businesses collect actionable insights from their customers. It is said to be suitable for businesses of all sizes, from small startups to large enterprises. Professionals and industries such as conversion managers, customer experience specialists, product managers, marketing managers, and e-commerce companies reportedly rely on Informizely to improve their website, product, service, and conversion rate by running targeted surveys on their website, web app, and emails.
Key Features
Website Surveys: Show targeted slide-in and pop-up surveys on your website at exactly the right time. Configure when and where the surveys are shown with advanced targeting options. Use various question and answer types to collect feedback from visitors. Easily style the survey widget to match your website's design.
Exit Intent Surveys: Show a survey or promotion at the moment a visitor is about to leave your website. Capture valuable insights from visitors who are about to abandon your site. Use advanced triggers and targeting options to customize when and where the survey appears. Improve retention and reduce site abandonment.
Embedded Surveys: Embed a survey inline in your web page. The survey automatically appears when scrolled into view. Configure advanced targeting options to show the survey to specific visitors. Collect feedback directly within your web page.
Link Surveys: Distribute full-page questionnaires using a public link. Get deep insights by sharing the link through various channels. Customize the survey with different question types and answer options. Analyze the responses and gain valuable insights.
Email Surveys: Embed NPS, CES, rating, and choice questions directly in emails and web apps. Collect feedback from customers without them leaving their inbox. Customize the survey to match your email design. Use the responses to improve your products, services, and customer experience.
Net Promoter Score: Use the Net Promoter Score (NPS) question to measure customer loyalty. Understand how likely customers are to recommend your business. Analyze the NPS scores and identify promoters, passives, and detractors. Use the insights to improve customer satisfaction and loyalty.
Advanced reporting dashboard: Access an advanced reporting dashboard to analyze survey responses. Use interactive word clouds to analyze freeform text answers. Filter and drill down into the data based on various criteria. Export results to Excel or integrate with other tools using the Reporting API.
Many available integrations: Integrate Informizely with popular tools like Google Analytics, Google Sheets, Zapier, and more. Use Webhooks to send response data to your system in real time. Track survey widget events on your own website for further processing. Easily integrate Informizely into your existing tech stack.
Works in all websites: Informizely works in all websites, including WordPress, Joomla, Drupal, Squarespace, Magento, and all other CMSs. The code snippet is easy to install and the surveys seamlessly integrate with your website. No matter what platform you use, Informizely can be implemented to collect valuable feedback.
Informizely Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users have found Informizely to be a capable and affordable solution for running online surveys on their websites. The targeting functionality of Informizely has been highly praised, allowing users to effectively reach their desired audience. They appreciate the styling options available in Informizely, which have allowed them to customize the appearance of their surveys to align with their website's design. Additionally, users have found the built-in reporting feature of Informizely to be helpful, as it enables them to easily search, filter, and sort the answers from their surveys. The ability to generate word clouds has also been valuable in visualizing the data collected. Although Informizely does not support sentiment analysis or auto-categorization, users have found workarounds by downloading the entire result set and utilizing external tools for these functionalities. Overall, Informizely has proven to be a versatile tool for conducting online surveys with its targeting capabilities, customization options, and robust reporting features.
Intuitive and Easy to Use: Several users have expressed that Informizely is very intuitive and easy to use when setting up surveys. They appreciate the software's user-friendly interface, which allows them to navigate and perform tasks without much effort or confusion. This positive sentiment indicates that Informizely makes it simple for users to get started with creating surveys and gather valuable insights.
Comprehensive Targeting and Customization Options: Unlike other tools in the market, Informizely offers all the targeting and customization options that users need. Reviewers have mentioned that they appreciate having a wide range of features and settings at their disposal. With these options, users can tailor their surveys to specific audiences, enabling them to gather more relevant data for their research or feedback purposes.
Responsive Customer Service: Users have praised Informizely for its excellent customer service. They mention that the company provides helpful and responsive support whenever they encounter any issues or need assistance with the software. This positive feedback highlights the importance of reliable customer support in ensuring a smooth experience for users while using Informizely.
Limited customization options: Some users have expressed a desire for more customization options in Informizely. They feel that the current set of features and templates does not allow them to fully tailor the tool to their specific needs.
Lack of advanced analytics: Several reviewers have mentioned that they would like to see more advanced analytics capabilities in Informizely. They believe that having access to more detailed insights and data analysis would greatly enhance their ability to understand user behavior and make informed decisions.
Occasional technical glitches: A few users have reported experiencing occasional technical glitches while using Informizely. These glitches range from minor issues such as slow loading times or temporary disruptions, which can be frustrating when trying to gather feedback or analyze data efficiently.