insured.io

insured.io is a cloud-based solution that aims to enhance the insured experience in the insurance industry. According to the vendor, this product offers interactive voice and insured portal products, providing cloud-based solutions to improve customer engagement. It is designed to cater to insurance companies of all sizes, from small businesses to large enterprises. The target audience for this product includes insurance companies, agents, brokers, policyholders, insurance technology professionals, and customer service representatives in the insurance industry.

Key Features

Cloud based / SaaS solution: According to the vendor, insured.io operates on a cloud-based Software-as-a-Service (SaaS) model, eliminating the need for server costs and new infrastructure or telecom hardware. The system is georeplicated, highly available, and scalable, ensuring uninterrupted service.

Highly Configurable: The vendor claims that insured.io offers a highly configurable Interactive Voice Response (IVR) system, allowing businesses to align it with their specific workflows and intelligent rules. It provides the flexibility to customize the IVR based on the business's preferences.

Platform Independent: insured.io is designed to seamlessly integrate with the existing policy administration system and payment processor, according to the vendor. This platform independence ensures a smooth transition without requiring changes to the current systems.

Any Line of Business: insured.io supports all lines of business, including Personal Lines, Commercial, Life, and Health, as stated by the vendor. It aims to provide tailored solutions to help insurance companies succeed, regardless of the type of insurance they offer.

Omnichannel Engagement: According to the vendor, insured.io offers voice, web, mobile, and SMS solutions, covering the entire Insured Experience ecosystem. These solutions are connected through a single data connection, providing a seamless and consistent customer experience across different channels.

Multi-Language: insured.io comes with built-in support for both English and Spanish, as stated by the vendor. It can also be expanded to include additional languages based on the insured demographics.

Multiple Payment Options: insured.io allows insureds to make payments using credit cards or their bank accounts, according to the vendor. It also provides the option to securely save payment information for future use, reducing the time spent on the phone during payment transactions.

Powerful Voice Options: The vendor claims that the IVR voice engine of insured.io utilizes machine learning to continuously improve its performance. It offers multiple voice options to reflect the company's persona and create a personalized experience for the insured.

Analytics Console: According to the vendor, insured.io provides an analytics console that allows businesses to review and analyze every transaction, including call transcripts. This feature enables businesses to enhance their customer service abilities and make data-driven decisions for better customer satisfaction.