Intellicus FLOW

According to the vendor, Intellicus Flow is a solution designed to address data integration and analytics challenges faced by businesses. The primary objective of this software is to eliminate data silos within organizations and establish a unified source of accurate information from diverse data sources. By leveraging automation capabilities, Intellicus Flow aims to facilitate faster and more precise forecasting processes.

The solution offers several features to support various aspects of business operations. These include what-if based capacity planning, aiding in the optimization of costs while adhering to service level agreements (SLAs). Additionally, it employs machine learning technology for efficient shift planning with reduced leakages. Moreover, Intellicus Flow provides automated rostering and staff scheduling functionalities, ensuring optimal assignment of agents to customers.

Customizable dashboards enable real-time performance monitoring and export options contribute to enhanced decision-making capabilities. Professional services comprising customization assistance, training sessions, and ongoing support are also offered. Although suitable for enterprises across industries irrespective of their size, no specific sectors or professions have been specified that may particularly benefit from utilizing this product.

Automated Rostering & Staff Scheduling

The product enables the automation of scheduling processes, ensuring appropriate allocation of staff members with requisite skills at specified times. Leveraging machine learning capabilities, Intellicus Flow streamlines shift planning tasks, resulting in precise scheduling and cost efficiencies for businesses. Moreover, it allows employees to bid for preferred shifts and weekly offs, empowering them and bolstering employee satisfaction. The system also facilitates integration with multiple sources for intelligent roster management and leverages its AutoML feature to derive insights from data across all customer channels. Equipped with automated payroll functionality and performance monitoring capabilities, Intellicus Flow aids contact centers in optimizing their workforce management processes while delivering a seamless customer experience across various communication channels.

Data Integration Automation

The product purports to offer the capability to integrate various data sources such as ACDs, Dialers, ERP systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or other data sources "out of the box". According to the vendor's claims, this functionality is intended to assist organizations in extracting valuable insights from their data and enabling business users to make informed decisions. Furthermore, Intellicus Flow claims to provide customizable and real-time 360° dashboards that facilitate comprehensive analysis of data at both a high-level and granular detail. The solution also offers automated data integration capabilities for proactive analysis accompanied by actionable real-time insights. Additionally, it asserts support for self-serve analytics without requiring IT intervention. Lastly, Intellicus Flow allows users to train machine learning models using historical or real-time data and conveniently import external algorithms if desired.