Intertel

Intertel is a telecommunications management solution offered by INTERFASES Y SISTEMAS ELECTRÓNICOS, S.A.P.I. DE C.V. According to the vendor, this product aims to provide control and intelligent management of telecommunications for various industries and professions. It offers features and functionalities to optimize telephony services and enhance communication efficiency. With its cloud-based platform and customizable packages, Intertel caters to businesses of different sizes, making it a potential solution for companies seeking to streamline their telecommunication operations and improve customer service.

Key Features

Análisis del Tráfico Telefónico: According to the vendor, Intertel offers a cloud-based solution that provides comprehensive analysis of telephone traffic within a company. It generates detailed reports and graphs on consumption, trends, call status, missed calls, and call volumes.

Grabación y Análisis de Llamadas: The vendor claims that Intertel enables the analysis of recorded phone calls to identify customer needs and requests. It includes auto-tagging of calls for easy categorization and follow-up, facilitating call monitoring and analysis for service improvement.

Optimización de los servicios de telefonía fija y móvil: Intertel automatically analyzes fixed and mobile phone billing to identify potential cost-saving opportunities, as stated by the vendor. It validates billed charges, discounts, plans, and consumption, while also identifying excess usage and opportunities for savings.

Intertel 17: According to the vendor, this feature monitors telephone traffic, aiming to improve team efficiency. It includes a fraud and extortion detection module and provides customizable dashboards and widgets for real-time monitoring.

Control y Administración Inteligente de las Comunicaciones: The vendor claims that Intertel maximizes efficiency in managing telecommunications by integrating management and control with automation and streamlining capabilities. It offers features for call monitoring, analysis, and optimization.

Intertel Conversa: According to the vendor, this feature integrates communication channels like WhatsApp, Facebook Messenger, and Webchat into one tool. It aims to optimize response times and customer service while streamlining communication and enhancing efficiency.

Análisis automático de facturación fija y móvil: Intertel automatically analyzes fixed and mobile phone billing for potential cost-saving opportunities, as stated by the vendor. It validates billed charges, services, tariff plans, and consumption, while also identifying excess usage and opportunities for savings.

Monitoree el tráfico telefónico de su empresa: According to the vendor, Intertel monitors telephone traffic in a company, identifying incoming and outgoing calls by specific time frames. It also notifies of missed calls to improve customer service.

Reportes predefinidos: Intertel provides access to over 30 predefined reports on telephone system information, according to the vendor. These reports offer detailed information on calls, consumption, trends, and variations.

Seguridad con cifrado de 256 bits: The vendor claims that Intertel ensures secure information collection, transmission, and storage by utilizing AES-256 encryption, one of the most advanced encryption protocols available.