InTouch BI

InTouch BI is a business intelligence platform specifically designed for the hotel industry. According to the vendor, it offers insights and analytics to optimize hotel operations and revenue management. InTouch BI caters to hotels of all sizes, from small independent hotels to large hotel chains. Revenue managers, hotel general managers, sales and marketing managers, operations managers, and professionals in the hospitality industry can utilize this tool.

Key Features

Axis BI: According to the vendor, this data-driven tool is designed for revenue managers. It provides insights into cancellations and their impact on the business, measures the impact of large conventions within the city, and aims to help users turn data into revenue.

Visual BI: The vendor claims that this feature enables users to view data on multiple hotels from a single touchpoint. It provides visualizations for various metrics such as overnight pickups, new business, cancellations, lead time, rate codes, room type, and spending habits. Additionally, it aims to help identify the best performing menu items within restaurants and analyze the upsell performance of front desk staff.

Run Reports: The vendor states that this feature offers pre-defined reports with customizable filters. It generates morning meeting packs, including pickup, competitive analysis, OTB outlook, and historical performance. Users can also set up automatic report generation and delivery. The vendor claims to provide over 100 different report templates to choose from.

Room Reporting: According to the vendor, this feature breaks down guest data to understand behaviors within each booking. It aims to help identify patterns and optimize rates for improved revenue management.

F&B Reporting: The vendor claims that this feature analyzes the impacts of decisions and identifies upsell opportunities within the food and beverage department. It aims to provide data-backed feedback to staff for maximizing food and beverage revenue.

Event Reporting: According to the vendor, this feature analyzes the impact of event spaces on the entire hotel. Users can benchmark different spaces by day of the week and season to optimize event management.

Sales Reporting: The vendor states that this feature centralizes sales accounts into one platform for tracking production across hotels. It aims to analyze account behaviors, including lead time, channel, and market matrix, in order to enhance sales strategies.

Upsell Reporting: According to the vendor, this feature identifies ancillary upsell opportunities and provides feedback to front office staff. It aims to analyze upgrade performance, top-selling packages, and booked vs. stayed room activity to optimize revenue.

Enhanced Pace Reporting: The vendor claims that this feature reviews historical data to understand past On the Books (OTB) positions and pickup over time. It aims to provide in-depth insights for smarter decision-making related to revenue management.