IntraManager Work

IntraManager Work is a tool offered by IntraManager A/S that aims to optimize the weekday in contact centers. According to the vendor, this software solution automates manual processes such as shift scheduling, financial management, salary administration, and employee development. It is designed to cater to contact centers of various sizes, ranging from small teams to large enterprises. The target users of IntraManager Work include Contact Center Managers, HR Managers, Shift Schedulers, Performance Managers, and Sales Managers in industries such as Customer Service, Telemarketing, Sales and Marketing, Non-profit Organizations, and Telecom and Communication.

Key Features

Intelligent shift scheduling: According to the vendor, IntraManager Work allows users to easily set up shift schedules in minutes, saving time and optimizing resource allocation.

Everything gathered in one place: The vendor claims that IntraManager Work gathers all administrative tasks, including task management, contact center overview, and employee information, in one centralized location. This feature provides users with a full overview, facilitates progress tracking, and allows room for development.

Clever forecasting: IntraManager Work is said to automatically generate expected performance based on previous shifts, assisting in tracking employee development and performance trends. The vendor suggests that this feature provides valuable insights for planning and decision-making.

Valuable statistics and reports: Users of IntraManager Work can reportedly export valuable statistics and reports across departments, campaigns, products, or employees. The vendor claims that the software automates reporting by gathering data from multiple systems, providing data-driven insights for performance management.

Training and testing: According to the vendor, IntraManager Work helps identify employee strengths and weaknesses, enabling users to improve onboarding and training based on test results. The software is said to enhance employee knowledge and performance.

Visual overview of earnings: IntraManager Work offers users a visual overview of contact center earnings, allowing for live tracking of revenue, costs, and contribution margin. The vendor states that it also automates payroll administration through integration with payroll systems.

Mobile app for close contact: IntraManager Work provides a mobile app that allows users to stay in close contact with employees. According to the vendor, this app enables users to read news, respond to invitations, and view future shifts, enhancing communication and engagement.

Integration with other tools: IntraManager Work can reportedly connect with a wide range of tools used in contact centers, retrieving data automatically without coding. The vendor suggests that this integration helps streamline processes and improve efficiency.