IrisAgent

IrisAgent, developed by Iris Agent Inc., is a support automation platform that utilizes Generative AI to improve customer support operations. According to the vendor, IrisAgent offers features such as instant tagging, triaging, and resolution of support queries, allowing customer support teams to focus on more complex tasks. The AI-powered system claims to analyze and understand customer queries, providing accurate and relevant responses for faster ticket resolution and improved customer satisfaction.

Key Features

• Generative AI Support: According to the vendor, IrisAgent leverages Generative AI to instantly tag, triage, and resolve support queries, enabling customer support teams to handle more complex tasks efficiently.

• Automated Workflows: IrisAgent claims to provide automated workflows that streamline repetitive tasks and improve productivity within support operations. Users can reportedly set up no-code workflows to automate processes, freeing up time for more critical work.

• Automated Ticket Tagging and Triage: The vendor states that IrisAgent automatically tags and triages support tickets, eliminating the need for manual and inaccurate tagging. The system analyzes ticket content and applies customized tags based on the user's domain, ensuring accurate categorization and improving ticket management processes.

• Real-Time Sentiment and Customer Health Analysis: IrisAgent claims to offer real-time analysis of sentiment, revenue, and customer health to predict and prevent escalations. By monitoring customer sentiment and health, the system aims to proactively identify at-risk customers and take appropriate actions, reducing escalations and improving customer retention.

• Integration with Support, Product, and Engineering Systems: According to the vendor, IrisAgent seamlessly integrates with popular support, product, and engineering systems, providing a comprehensive view of customer interactions. The integration enables faster identification and resolution of issues by correlating tickets, alerts, and bugs, facilitating improved communication and collaboration between teams.

• Support for Multiple Languages: IrisAgent supports all major languages, allowing companies to provide multilingual support to their customers. The system claims to analyze and respond to customer queries in different languages, enhancing the accessibility and effectiveness of customer support operations.

• Customizable and Easily Configurable: According to the vendor, IrisAgent offers easy customization and configuration options to adapt to the unique needs of businesses. Users can reportedly customize tags, workflows, and settings without requiring extensive coding or technical expertise, making it simple to tailor IrisAgent to specific support operations.