IrisCX

IrisCX is a video platform designed to enhance customer interactions in enterprise-level companies. According to the vendor, IrisCX offers a secure and end-to-end solution for self-help and live video sessions on customers' smartphones. The platform combines personalized advice and human contact with the convenience of online interactions. IrisCX caters to a wide range of professions and industries, including customer service representatives, sales representatives, support technicians, home product and service providers, and home builders.

Key Features

CHOOSE: According to the vendor, IrisCX helps customers select the right product through live consultations, potentially increasing order values and conversions. The platform offers interactive consultations to ensure the product fits customers' needs and reduce the risk of returns or purchase abandonment. It also claims to automate scheduling and follow-ups to streamline the workflow for service experts. Additionally, IrisCX aims to provide key data insights about how customers select products, enabling faster iterations on the customer journey.

SETUP: IrisCX aims to simplify the setup of home products by offering live-guided and self-guided sessions, as stated by the vendor. The platform provides support 24/7 with guided assistance to reduce customer frustration during product installation. It utilizes AI to filter installation queries and provide customers with the appropriate guide for their specific issues. IrisCX also claims to improve installation guides by leveraging data insights to identify areas where customers may encounter difficulties.

SUPPORT: According to the vendor, IrisCX enhances customer support with smart video, adding a visual element to interactions. The platform provides live-guided and self-guided video support to eliminate wait times and communication barriers. By offering a visual context, IrisCX aims to help support teams gain a better understanding of customer issues and solve problems immediately. The vendor also claims that IrisCX allows for personalized service conversations, enabling stronger rapport with customers. The platform can tailor service scripts based on customer preferences and improve them using data insights.