ISILOG GROUP

ISILOG GROUP offers a suite of products and solutions for secure access management, visitor management, and technical and logistic management of assets and associated services. According to the vendor, these solutions aim to streamline and automate business processes, improve IT services management, optimize asset management, enhance security, and improve visitor experiences. The product caters to companies of all sizes, from small and medium-sized businesses to large enterprises. It is utilized by various professionals such as facility managers, security managers, IT managers, receptionists, IT Service Management (ITSM) professionals, Facilities and Maintenance Managers, and Asset Managers across industries such as corporate offices, government organizations, educational institutions, healthcare facilities, and manufacturing plants.

Key Features

Access Control Management: According to the vendor, ISILOG GROUP offers a comprehensive access control management system that allows for the creation and management of access rights for employees, visitors, and contractors. The system provides real-time monitoring of access events and seamless integration with existing security systems.

Visitor Management: The vendor claims that ISILOG GROUP enables efficient management of the check-in and check-out process for visitors. The solution allows for pre-registration and capturing of visitor information, along with visitor badge printing capabilities. Additionally, it offers visitor pre-screening and data analytics for improved visitor experiences.

Asset Management: ISILOG GROUP provides a comprehensive asset management solution that simplifies the tracking of company assets, maintenance requests, and regulatory controls. The vendor states that the solution allows for the integration of different types of inventories and configurations, as well as efficient management of stocks, purchases, and budgets.

Service Management: According to the vendor, the service management feature of ISILOG GROUP enables the implementation and management of incidents, requests, problems, changes, and production. It offers a user-friendly services catalog with a tree view and intuitive interface, facilitating efficient incident resolution and maintenance of optimal service quality. The solution also provides customizable workflows and self-help features.

ITIL Process Management: ISILOG GROUP includes ready-to-use management of ITIL V3 processes, as claimed by the vendor. This includes service level management for internal and external agreements. The solution also offers knowledge management with a dynamic search for solutions, enabling continuous improvement through documentation, audits, and evaluations.

CMMS - Technical Services: For technical and logistics management of assets and associated services, ISILOG GROUP provides a comprehensive CMMS feature. According to the vendor, this feature allows for the management of repair and maintenance requests, preventive maintenance, regulatory controls, and fluids management (e.g., gas, electricity, fuel, water). Additionally, it offers functionality for purchases, budgets, and stocks management.

Mobile First Option: ISILOG GROUP ensures a seamless user experience across devices with its responsive web design, as claimed by the vendor. Whether accessed on smartphones, tablets, or computers, users can expect similar screens and self-adaptation. The feature provides access to user spaces, service catalogs, and information exchange, enhancing mobility for technicians with unrestricted access to actions and approvals.

Integration with Technology Partners: ISILOG GROUP offers seamless integration with technology partners such as Timcod for RFID equipment and remote identification, Tranquil'IT's WAPT solution for software deployment and asset management, EDICAD for 3D building modeling and maintenance file creation, and infrastructure partnership with OVH for SaaS offerings and data storage, according to the vendor.

Wikit Intelligent Assistant Integration: According to the vendor, ISILOG GROUP integrates the Wikit intelligent assistant for digitized IT support. This integration enables natural language exchange with users and facilitates the creation and monitoring of service requests and incidents. The vendor claims that automation and artificial intelligence enhance productivity and user capabilities.

NORMEA Quality Application Integration: ISILOG GROUP integrates NORMEA for comprehensive quality management, including the management of quality references and business references. The vendor states that the feature offers functions for documentation, continuous improvement, audits, and magazines, making it suitable for all types of organizations.