itmSUITE

itmSUITE is an integrated platform for service and business transformation management, designed to cater to small to large enterprises. It is suitable for various professions and industries, including IT Service Management professionals, Project Managers, IT Governance professionals, Service Desk Managers, IT Financial Managers, Configuration Managers, Business Analysts, IT Managers, Service Providers, and Consulting companies. According to the vendor, itmSUITE aims to streamline operations, enhance efficiency, and drive successful business outcomes.

Key Features

Service Management: According to the vendor, itmSUITE supports the adoption of best practices and standards in IT Service Management. It facilitates the execution of IT Service Management processes through a powerful workflow engine. itmSUITE provides comprehensive functional coverage for continual improvement and offers pre-configured processes for quick start-up. Moreover, itmSUITE allows integration with external systems.

Portfolio Management: According to the vendor, itmSUITE efficiently manages project portfolios or individual projects. It provides functions for planning and control, including the creation and maintenance of a modern Configuration Management System. Additionally, itmSUITE includes a Discovery Engine for exploring hardware and software characteristics. Users can create and distribute dashboards to facilitate informed business decisions.

IT Governance: According to the vendor, itmSUITE supports the introduction and maturation of best practices in IT Governance. It offers functions for risk management, financial management, and resource management. Users can define and control Key Performance Indicators (KPIs) and targets, and leverage the reporting engine for planning and generating reports. Furthermore, itmSUITE integrates with external systems to enable seamless dialogue and data exchange.

Service Desk: According to the vendor, itmSUITE includes a powerful workflow engine for managing service requests. It supports multi-level planning and control of resource usage, provides real-time calculations, and offers a flexible and modular self-service portal for request management. itmSUITE allows the definition and monitoring of KPIs and automated notifications.

Help Desk for SMEs: According to the vendor, itmSUITE offers a simplified version of the Service Desk module tailored for small and medium enterprises. It provides a user-friendly interface for easy request management, supports multi-level planning and control of resource usage, and includes a reporting engine for generating reports. Integration with external systems facilitates seamless dialogue and data exchange.

ERP for Service Providers: According to the vendor, itmSUITE enables service providers to control costs for processes, projects, and IT services. It manages timesheets, expenses, budgets, and forecasts, and supports invoice generation for project and service expenses. The platform provides functions for defining and controlling KPIs and targets, and integrates with external systems for data exchange.

IT Financial Management: According to the vendor, itmSUITE offers effective management of costs and revenues for projects and services. It manages budgets, final balance sheets, and forecasts, allowing flexible management of cost categories. itmSUITE includes a powerful reporting engine for creating reports and provides visibility of costs and revenues per service and/or project.

Asset & Configuration Management: According to the vendor, itmSUITE supports the creation and maintenance of a modern Configuration Management System. It enables the acquisition of information on configuration elements and relationships, integrates with external systems such as CMDB or asset management systems, and provides data upload and management capabilities through configurable rules. itmSUITE facilitates planning and generating reports for configuration management.

Native Mobile Apps: According to the vendor, itmSUITE offers native Android, iOS, and Windows Phone apps, providing users with access to itmSUITE functionalities on the go.

Dialogue with External Systems: According to the vendor, itmSUITE enables seamless dialogue with external systems through email or web services, facilitating integration and communication.