Jetdocs

Jetdocs is a collaborative ticketing solution integrated into Microsoft Teams and Slack. According to the vendor, it enables teams to streamline their internal ticketing processes, including approvals, requests, and tickets. The product is suitable for companies of all sizes, from startups to Fortune 500 companies, and is used by various professions and industries such as operations teams, IT teams, customer success teams, facilities teams, engineering teams, legal teams, compliance teams, finance teams, marketing teams, and sales teams.

Key Features

Streamline approvals, requests, and tickets across teams: Jetdocs allows teams to streamline their internal ticketing processes by providing a centralized platform for submitting and managing tickets. It eliminates the need for searching through threads and emails and enables teams to create customizable workflows that efficiently route tickets to the appropriate person or team.

Maximize transparency and collaboration: Jetdocs enhances transparency across teams by providing visibility into the status and progress of tickets. It integrates with Microsoft Teams and Slack, facilitating easy communication and collaboration among team members. Users can @mention colleagues to involve them in workflows and track or resolve issues together.

Effortlessly design workflows: Jetdocs offers a user-friendly interface and a bot that enables users to design and automate workflows without coding. Users can create no-code workflows to route tickets, requests, and approvals to the right person or team. The platform provides flexibility in building standardized processes while accommodating multiple stakeholders and complex data.

Track and analyze with activity logs and reporting: Jetdocs provides an activity log that tracks approvals, comments, and other actions, ensuring a comprehensive audit trail. Users can generate reports and analytics to gain insights into ticket handling, resolution time, agent performance, and more. The platform also offers powerful SLAs (Service Level Agreements) and reporting features to support data-driven decision-making.

Seamless integration with Microsoft Teams and Slack: Jetdocs seamlessly integrates with Microsoft Teams and Slack, enabling users to create, submit, and manage tickets directly within their preferred collaboration platforms. This eliminates the need to switch between tools and enhances collaboration and productivity within teams.