Overview
What is Jibber?
Jibber is a chat and helpdesk tool developed by Jibber AB to provide customer service, sales, and marketing support for websites of all types. According to the vendor, Jibber caters to businesses of all sizes, from small startups to large enterprises. It is designed to serve various industries and...
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Product Details
- About
- Tech Details
What is Jibber?
Jibber is a chat and helpdesk tool developed by Jibber AB to provide customer service, sales, and marketing support for websites of all types. According to the vendor, Jibber caters to businesses of all sizes, from small startups to large enterprises. It is designed to serve various industries and professionals, including customer service representatives, sales teams, marketing professionals, e-commerce businesses, and non-profit organizations.
Key Features
Website Chat: Jibber offers an easy-to-use and user-friendly chat tool that can be seamlessly integrated into any website. It enables businesses to provide efficient customer service in real-time by assisting website visitors through the chat feature.
Personalized Greeting: The tool focuses on delivering a personalized service, allowing businesses to create a welcoming experience by giving a warm and friendly greeting to website visitors, as claimed by the vendor.
Immediate Assistance: Jibber enables businesses to provide immediate assistance to unsure or skeptical visitors, potentially increasing conversion rates. It includes a built-in FAQ where visitors can find answers to common questions, even when the business is not available to respond in the chat.
Customer Retention: Effective communication is crucial for building long-term relationships with customers. Jibber's chat feature facilitates contact between businesses and customers, potentially encouraging visitors to return to the website. This can contribute to enhancing the business's reputation.
Flexibility and Control: Jibber's user-friendly dashboard provides a comprehensive overview and allows for easy management of incoming messages. Businesses have the ability to customize the appearance and FAQ section, set up automatic welcome messages, and pre-program responses for their team members. The tool also enables internal communication through individual or group channels, facilitating collaboration and the transfer of inquiries between team members.
Mobile App: According to the vendor, Jibber offers a mobile app that allows users to stay connected and never miss any incoming messages or potential customers, even while on the move.
Jibber Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
