Overview
What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
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Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
JitBit Help Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Email support
- Supported: Help Desk CRM integration
JitBit Help Desk Integrations
JitBit Help Desk Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows |
Mobile Application | Apple iOS, Android |
Supported Languages | English, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish |
JitBit Help Desk Customer Size Distribution
Consumers | 10% |
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Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 20% |