Overview
What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Basic app with basic features
Easy to use with lot of room for improvement
Great tool for real-time communication
HipChat an instant message platform that misses the mark.
Sprinting with HipChat
HipChat - A good messaging service
Communicate with a real-time chat with your team members
HipChat is a good solution for teams looking for something cheaper than Slack
A poor alternative to Slack
HipChat - Open, developer friendly online communication tool for your business.
HipChat for devops
HipChat
HipChat ain't all that hip.
HipChat is a great chat client for small-to-moderate sized-business.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
HipChat Plus
$2
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 7.3Mobile Access(97) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7.2Search(103) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 7.7Chat(132) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 7.7Notifications(130) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 6.5Discussions(110) Ratings
Users can join groups or message boards for forum-style collaboration.
- 7.8Surveys(34) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 7Internal knowledgebase(43) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 7Integrates with GoToMeeting(23) Ratings
Integrates with GoToMeeting for web conferencing.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 6.5Video files(85) Ratings
Supports video file types
- 6.8Audio files(73) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 6.6Access control(60) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 5.9Advanced security features(49) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 6Integrates with Google Drive(27) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 6Device sync(55) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(574)Community Insights
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
(1-25 of 133)Basic app with basic features
- Instant Messaging app within your team and across teams via private and public channels
- Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
- Video calls and audio calls.
- At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
- Video calls are not that great and it missed lot of functionalities provided in Zoom.
- It lacked apps within hipchat like how Slack does.
Easy integrations with Atlassian products and other systems as well.
File sharing directly or in a group.
Video/Audio calls.
Easy to use with lot of room for improvement
- Easy to create private rooms and add people
- Effortless searching history of conversations
- UI and UX can be improved
- Should allow mentions for people who are not in group
- Should have a feature to reply to a message in group chat
- Video feature should allow more than 20 people
Great tool for real-time communication
- Good user interface
- Transparency
- Easy to use
- Easy to manage
- Video calling
- More functionality
- Instant Messaging Colleagues
- File Transfer
- Searchable Message History
- Audio quality was inconsistent. Sometimes excellent but mostly awful.
- Video quality was universally poor and led us to using Zoom as our primary video communication tool.
- Although HipChat supported file transfer, larger files would sometimes stop transferring.
Sprinting with HipChat
- Create team rooms for Kanban and Scrum teams.
- Great tool for immediate collaboration.
- Allow public access to team room or restrict members.
- Add attachments to discussions.
- Create a new private room on the fly.
- New messages alert room members in e-mail.
- Start a new room within minutes.
- Integrates with JIRA and Confluence Wiki sites.
- Search box allows filtering through all discussions.
- Integrate with Skype for Business. We do nor have GotoMeeting
- Allow working in multiple rooms at same time.
HipChat - A good messaging service
- Connecting to office people in simpler way.
- Easily sending documents, videos, images, etc.
- Video call feature is also available which can be used.
- Sending large files is problematic, sometimes it fails.
- Emoji system is not so good.
Connecting to bunch of office people in a single platform is a great idea, as is sharing documents and images, but doubts will always be there for security of confidential documents.
Small and medium companies can use HipChat, but when it comes to a large company HipChat is not the best option.
Communicate with a real-time chat with your team members
- HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
- HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
- People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
- HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
- The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
- Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
- It'd be nice to see in real time who is writing in the chat before the message is sent.
A poor alternative to Slack
- Message members of organization
- Share files
- Integrate with project management software
- The platform is not user-friendly
- There is no way to set it to “away” so you have to log out each time
- If you log in via Google, you have to enter your entire login info each time
There's big room for improvement!
- Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
- Easy to use and intuitive user interface.
- Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
- Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
- Video and audio calls are pretty useless, they're slow and not always work.
- The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
- The main advantage is having an Open API which is useful for developers
- There are many services on this app which are free
- It offers a good overall tool for online communication between the teams
- The technical issues are more on this application
- The status changes are quite buggy
- There are lot of complications for the admin accounts
HipChat for devops
- Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
- Multi tenant rooms. We can create as many discussion rooms as we want.
- Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
- Research should be enhanced
- Possibility to integrate a chat bot
- allows persistent communication between team members
- can receive notifications from Jenkins or Prometheus
- allows multi tenant rooms
Nevertheless, HipChat can be a new way of working for some people that require training. The learning curve of HipChat is very simple, but for a company which is not familiar with these new tools (chat rooms), it might be a bit disturbing.
HipChat
- Image sharing
- Setting a private as well as group (room) environment
- Mobile app keeps you in touch in real time
- Sometimes it is not very evident if there is a new message
- The UI can be improved
- Able to reply to a particular comment in a room setting
HipChat ain't all that hip.
- Internal communication
- Allows for chat between teams
- Allows for troubleshooting to quickly be discussed
- Uptime
- Ability not to freeze or lag
- Lacked "bells and whistles" than comparable platforms offer
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
HipChat -- Silly Name, Great Tool
- Collaboration
- GIFS and fun
- Search features
- Desktop or through browser
- Could use less bots.
- We dont need so many points or options to gain points.
HipChat nice messenger app - all in one
- The /code is useful to share code.
- HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
- The Video Call, all in one tool is really nice.
- Write code in a line with other words, for example.
- I am using this class /code SomeClassName, and it's not working.
Hip Chat review by Vladimir Salnikov (Bee Robotics team)
- Storing messages history
- Sending and storing docs
- Stability and scalability
- Group video calls
I've used Hip Chat on Windows 7, Windows 10, Linux Ubuntu, Mac OS X and Android tablet - and everywhere it works perfectly! Congrats, developers team, you are great!
It does the job most of the time.
- The emoticons are fun and add levity to the printed word which can come across wrong.
- Groups are hugely useful for team communication.
- Search history is great for retrieving information from past conversations.
- HipChat app fails to load at least once a week. This is extremely annoying.
- Sometimes on start up it looks like no one is available.
- Constant updates interfere with our day to day work.
HipChat Review
- Integrations with other Atlassian products as it creates a perfect work environment.
- HipChat is stable and very reliable. We have not had connection issues to the service.
- The video call is very useful as we don't have to switch to another application to do calls.
- Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
- Better notification system while the user is offline.
HipChat
- Communicating with offshore teams
- Instantaneous responses
- Send files with ease
- Allow call facility
- Manage notifications better
HipChat - Effective Communication
- Instant Communication
- Easy to Use
- Ability to Share Images/Files/Urls etc
- Sometimes hipchat will show a user is offline but in fact they are not
- HipChat will sometimes not start up right away
- HipChat will shut down and take some time to reload
Cool
- Quick
- Stays connected
- Fairly easy to navigate
- Constant updates on who is logged in and out
- If I check the box to stay logged in, it will still log me out
Great product for team collaboration and discussion
- Screen sharing was nice for when you need to quickly show somebody something.
- History search.
- Chat rooms.
- Cleaner interface.
- Better code support.
- Easier editing/deleting of messages.
HipChat Review
- HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
- HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
- HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
- I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
- It would be nice to have a record of shared images or documents, perhaps an option to see all shared items for the past X days.
- It would be nice to have a few more color/style themes (perhaps one similar to Sublime tests slushi theme!?).
- An option to "save" received messages for future reference.