K-Fuze CMS

K-Fuze CMS is positioned as a comprehensive customer management solution suitable for small to large enterprises. It is presented as a cloud-based or on-premise system that serves as both a content management system (CMS) and a customer support solution. The vendor claims that K-Fuze CMS empowers businesses to effectively manage and support their customer groups, users, and organizations.

Key Features

Content Management Services: According to the vendor, K-Fuze CMS offers a cloud-based content management system (CMS) that allows users to create, manage, and share various types of content, including FAQs, training materials, and multimedia content. The system also provides historical tracking for content interactions, enabling users to monitor editing, viewing, rating, and commenting activities.

Customer Support Solution: The vendor states that K-Fuze CMS caters to different customer groups, users, and organizations, delivering tailored support based on their specific needs and requirements. The system supports various authentication options, including oAuth, native K-Fuze CMS authentication, and Active Directory (AD) support for enterprises. User management is facilitated through grouping and role assignment.

Web Management: According to the vendor, users can create and manage entire customer support websites within K-Fuze CMS. They can design sitemap navigation, choose from six different themes, and customize the site with custom CSS styles. The system supports horizontal and vertical navigation, aiming to provide a seamless user experience.

Hosting: K-Fuze CMS offers the flexibility of hosting options, including cloud-based hosting on Microsoft Azure for high availability, scalability, and redundancy. Alternatively, on-premise hosting is available for additional security and control within enterprise organizations. The system is built on reliable Microsoft technologies, including SQL Server, Internet Information Services (IIS), and Solr.

Software Development and Integration Services: The vendor offers software development and integration services for various platforms and technologies. They claim expertise in developing customer management systems, content and knowledge management systems, and customer relationship systems. Their services are said to cater to industries such as banking, finance, education, healthcare, and more.

Application Development: According to the vendor, they specialize in custom application development for Windows, Mac, and Linux platforms. They claim to create tailored applications that meet clients' specific needs by leveraging their development environment and object-oriented language capabilities. These applications are said to include native user interface controls, database support, reporting tools, and internet and networking features.

Development and Integration: The vendor offers end-to-end development services, covering various stages of the development process. They claim to specialize in customer management solutions, content management systems, ticketing and customer care solutions, self-help portals, and more. Their development methodologies are said to be agile and adaptable to client requirements and timelines.

Consulting Services: The vendor provides consulting services for IT, call/contact center, and customer care leadership. They claim to assist clients in defining and executing technology and customer support strategies. Their services include contact center assessment, technology assessment, market opportunity analysis, business requirements development, organizational design, multi-channel customer care, outsourcing, business continuity planning, and more.

Business Intelligence and Analytics: The vendor offers database management and consulting services, specializing in installation, migration, upgrades, data analytics, performance analysis, optimization, data warehouses, monitoring, event management, administration, design and architecture, and custom reporting. They work with a wide range of databases, including Microsoft SQL Server, Oracle, IBM DB2, and more. Their focus is on leveraging data to improve business success through business intelligence, reporting, and data transformation.