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Kapture software offers a range of features that have proved invaluable to businesses and their customer service teams. Customers have …
Overview
What is Kapture CRM?
Kapture is a business automation CRM that helps users manage sales and customer service in a single platform. With a mobile first focus, Kapture lets users manage a business on any device, anywhere, supporting Marketing, Sales, Operations and customer service…
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What is Kapture CRM?
Kapture is a business automation CRM that helps users manage sales and customer service in a single platform. With a mobile first focus, Kapture lets users manage a business on any device, anywhere, supporting Marketing, Sales, Operations and customer service all in a single platform. The…
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- $50 per userRequired
For the latest information on pricing, visithttps://www.kapturecrm.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Kapture CRM for Large Businesses & Enterprises
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Product Details
- About
- Competitors
- Tech Details
What is Kapture CRM?
Kapture is a business automation CRM that helps users manage sales and customer service in a single platform. With a mobile first focus, Kapture lets users manage a business on any device, anywhere, supporting Marketing, Sales, Operations and customer service all in a single platform.
The vendor says that Kapture Sales CRM brings unparalleled efficiencies to the business, and an API ecosystem to ensure users are able to integrate systems easily.
While Kapture works across all industries and segments, there are customized modules for FMCG, Healthcare, Internet Companies, Education, Real Estate and more. The vendor boasts a fast growing customer base with more than 500 businesses including BigBasket, Quikr, Manipal Hospitals, Apollo Hospitals, WildCraft, Century,WeWork, Google, Treebo and others.
The vendor says that Kapture Sales CRM brings unparalleled efficiencies to the business, and an API ecosystem to ensure users are able to integrate systems easily.
While Kapture works across all industries and segments, there are customized modules for FMCG, Healthcare, Internet Companies, Education, Real Estate and more. The vendor boasts a fast growing customer base with more than 500 businesses including BigBasket, Quikr, Manipal Hospitals, Apollo Hospitals, WildCraft, Century,WeWork, Google, Treebo and others.
Kapture CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Kapture CRM Video
Find out how Kapture's omnichannel CRM can streamline your customer support processes & bring down operational costs. Add delight to your support with Kapture.
KAPTURE is a Mobile-first platform with an amazingly user-friendly interface, reducing hardware costs by 80%. When al...
Show More Kapture CRM Competitors
- Zoho CRM
- Zendesk Suite
- Salesforce
Kapture CRM Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | India, US, UK |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Kapture software offers a range of features that have proved invaluable to businesses and their customer service teams. Customers have found that the software provides a centralized platform for managing day-to-day activities and evaluating field sales data. It facilitates communication with different teams and provides a platform for centralized data on customer interactions. The software enables the resolution of customer issues raised through email, chat, and call disposition. It helps in solving customer queries, managing customer service challenges, and closing grievances. Users appreciate its ability to simplify the process of auditing by providing access to relevant emails, timing, and assignment history. Additionally, the software generates reports for escalations and customer grievances, contributing to better analysis and decision-making. Businesses have also found that the software digitizes brick-and-mortar operations, allowing them to understand their end customers who come in for repairs. Overall, Kapture has proven to be a reliable solution for customer service management, sales management, and better data management according to users.
Fast and Intuitive User Interface: Users have consistently praised the CRM tool for its fast, easy-to-use, and intuitive user interface. Many reviewers have stated that they find it seamless to integrate with their customer data, making it reliable for their needs.
Customizable and Time-Saving: The simplicity and ease of use of the CRM tool are highly valued by users. They appreciate the customizable nature of the tool that allows them to tailor it according to their specific requirements. This customization feature saves them time and makes their work easier.
Effective Reporting and Data Management: The reporting and data management features of the CRM tool have received positive feedback from users. Many reviewers mention that these features are easy to use, providing detailed reports on the dashboard in a properly bifurcated manner.
Latency Issues: Some users have experienced frequent latency issues when accessing Kapture, impacting the overall customer experience. These issues have been reported by several reviewers and can cause frustration and delays in completing tasks.
Ticket Resolution Delays: There have been significant delays in resolving tickets raised to the internal team, as mentioned by multiple users. This can result in extended response times and a lack of timely issue resolutions.
Software Crashes and Difficulty Finding Tickets: The software occasionally crashes, which has been reported by various users. Additionally, some users have expressed difficulties in finding specific tickets within the platform, leading to inefficiencies in workflow and ticket management.
Based on user reviews, the three most common recommendations for Kapture CRM are:
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Improve User Interface: Users have suggested that Kapture CRM should work on smoothing the interference of going from one page to another and provide a smoother interface. They recommend better bug fixes and enhancements to enhance the user experience.
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Suitable for Customer Support: Many reviewers have praised Kapture CRM for its effectiveness in customer service functions. It is recommended for organizations with customer support or a helpdesk. Users highlight its capabilities in managing daily, weekly, and monthly work along with its ticketing system and chat features.
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Plan and Configure Before Buying: Users advise planning and configuring the CRM before purchasing it. This recommendation emphasizes setting up basic requirements and expectations upfront when using Kapture CRM to ensure a smooth implementation process.
Overall, users recommend Kapture CRM for organizations with customer support functions due to its effectiveness in managing customer interactions and workflow. While there were suggestions for improvement, users generally find it to be a valuable tool for increasing business productivity.