Kipsu

Kipsu is a messaging platform designed to assist service professionals in delivering customer experiences. According to the vendor, Kipsu enables service teams to provide elevated customer service by utilizing features such as texting, in-app messaging, and integration with social messengers. The product is suitable for businesses of various sizes, from small enterprises to large corporations, and can be utilized in industries such as hospitality, enterprise, higher education, healthcare, and multifamily.

Key Features

Seamless Implementation: According to the vendor, Kipsu seamlessly integrates into existing service models, reducing front desk traffic and phone calls. It aims to be easily incorporated into daily routines and offers compatibility with most major property management system providers.

Staff-Facing Mobile App: The Kipsu mobile app allows staff members to message guests from any mobile device, providing convenience for communication even when they are not at the front desk.

Internal Team Communication: Kipsu's team group messaging functionality enables real-time communication among team members, ensuring prompt addressing of guest requests and facilitating efficient triaging.

Reporting and Analytics: Kipsu offers reporting capabilities that provide insights into team performance and capture valuable data from guest interactions. The vendor suggests that this data can be utilized to build a comprehensive database of common requests and potential pain points.

Web-Based Platform: Kipsu is a web-based platform that eliminates the need for hardware or software installation. Guests can message the staff without the need to download any additional applications.

Capture Real-Time Feedback: According to the vendor, Kipsu allows teams to address guest questions, concerns, and capture feedback before it becomes public or appears in surveys. This proactive approach aims to prevent negative reviews and enable effective service recovery.

Boost Engagement: Kipsu's digital messaging provides a private and personalized way for guests to connect with the team, even in sensitive situations. The vendor suggests that this enhances guest engagement and overall satisfaction.

Go Beyond Traditional SMS: Kipsu integrates with various messaging channels, including SMS, WhatsApp, iMessage, and more. According to the vendor, this multi-faceted approach maximizes the reach of service teams, extending digital services to guests regardless of their device or preferred channel.

Extend Service Digitally: The vendor claims that Kipsu empowers service leaders to enhance their current service model by integrating texting and digital messaging options. This enables personalized and high-touch service to be extended digitally, meeting guests where they are.