Know

KNOW is a digital workplace platform designed by LOCTOC PTE. LTD. to streamline frontline operations and communications. According to the vendor, it offers a range of features to help businesses manage their frontline workforce more efficiently. The product is suitable for companies of all sizes, from small businesses to large enterprises, and caters to a variety of professions and industries, including retail, hospitality, food and beverage, healthcare, and manufacturing.

Key Features

Digitize operational checklists: According to the vendor, KNOW allows businesses to digitize their operational checklists, forms, and audits, eliminating the need for manual paperwork and spreadsheets. Users can complete tasks digitally, ensuring accuracy and efficiency. The platform provides reminders for regular and repeating items to help users stay on top of their operational tasks.

Plan shifts & track attendance: KNOW enables businesses to plan shifts and track attendance seamlessly, as per the vendor. Users can publish rosters to employees' phones, ensuring easy access to schedules. The platform accommodates last-minute changes and unforeseen circumstances. Smartphone-based attendance tracking with GPS and selfies provides accurate and reliable records.

Receive & resolve issues: KNOW facilitates the efficient handling of issues, requests, faults, and incidents, according to the vendor. Users can receive real-time reports from the ground, complete with photos, videos, and additional information, enabling better understanding and resolution. Automatic alerts are sent to the appropriate parties, ensuring timely action and response. Live progress tracking allows users to stay updated on the status of reported issues.

Train staff with micro-modules: According to the vendor, KNOW provides a modern and engaging way to train staff. Users can create micro-training modules and assessments that can be completed anytime, anywhere, offering flexibility and convenience. The platform incorporates gamification elements such as points, badges, and leaderboards to add a fun and competitive aspect to the training experience. It also supports rich multimedia content, including SCORM, allowing businesses to deliver engaging and interactive training materials.

Inform staff about company SOPs: KNOW enables businesses to effectively inform and communicate with their entire staff, as per the vendor. Users can broadcast announcements with tracking of engagement, ensuring that important information reaches all employees. The platform allows for requesting explicit acknowledgments, ensuring that employees have received and understood the communicated information. Several powerful features, including translation and mass personalization, cater to diverse workforce needs.

Centralized repository for data: According to the vendor, KNOW provides a centralized repository for all operational information. Users can store all data in one place and access it as needed, eliminating the need for multiple systems. This allows for easy retrieval of data for analysis and reporting. Users can also track audit compliance and generate reports instantly, gaining valuable insights into their operations.

Efficient issue resolution: KNOW facilitates the efficient handling of issues, requests, faults, and incidents, according to the vendor. Users can receive real-time requests and issue reports from the ground, complete with photos, videos, and additional information, enabling better understanding and resolution. Automatic alerts are sent to the appropriate parties, ensuring timely action and response. Live progress tracking up to resolution allows users to stay updated on the status of reported issues.

Engaging and interactive training: KNOW provides a modern and engaging way to train staff, as per the vendor. Users can create micro-training modules and assessments that can be completed anytime, anywhere, offering flexibility and convenience. Gamification elements such as points, badges, and leaderboards add a fun and competitive aspect to the training experience. The platform supports all rich multimedia content, including SCORM, allowing businesses to deliver engaging and interactive training materials.

Effective communication across the organization: KNOW enables businesses to effectively inform and communicate with their entire staff, according to the vendor. Users can broadcast announcements with tracking of engagement, ensuring that important information reaches all employees. The platform allows for requesting explicit acknowledgments, ensuring that employees have received and understood the communicated information. Support for all major languages ensures that language barriers are overcome, facilitating effective communication across the organization.

Streamlined shift planning: According to the vendor, KNOW enables businesses to seamlessly plan shifts and track attendance. Users can publish rosters to employees' phones for easy access to schedules. The platform accommodates last-minute changes and unforeseen circumstances. Smartphone-based attendance tracking ensures accurate and reliable records. Simplify administrative processes with 1-click reports for timesheets and payroll.