Knowledge Drive

Knowledge Drive is a knowledge management and collaboration tool designed to meet the needs of small businesses and startups. According to the vendor, it allows teams to access knowledge when and where it's needed, integrating with popular email and chat apps like Microsoft Outlook, Google Gmail, Slack, and Microsoft Teams. It also tracks knowledge that needs refreshing and unanswered questions.

According to the vendor, Knowledge Drive recommends responding to customer queries within 24 hours, aiming to help teams meet customer service expectations. By improving response time, it is said to potentially enhance customer satisfaction, loyalty, and provide guidelines for handling customer complaints.

According to the vendor, Knowledge Drive seamlessly integrates with Office 365 and Google Workspace, allowing users to find answers and save work knowledge within familiar tools such as Docs, Sheets, PowerPoint, Slack, and Mail. This integration eliminates the need to switch between applications, potentially improving productivity. Users are also claimed to be able to curate a comprehensive knowledge base in seconds from existing documents, presentations, and emails.

The vendor states that Knowledge Drive's AI-powered knowledge base builds itself by automatically extracting work knowledge and team knowledge from documents, presentations, and emails. This feature aims to save time and effort in manually curating the knowledge base, ensuring that knowledge is captured and accessible across platforms.

Knowledge Drive prioritizes data security and privacy, according to the vendor. It implements robust security measures to protect sensitive information and claims to comply with industry standards and regulations, providing users with peace of mind.

The vendor claims that Knowledge Drive's AI knowledge extraction feature works without compromising privacy. It does not require sending data to external servers, ensuring the confidentiality of sensitive information. This is said to provide a secure and private AI-powered knowledge management solution.

According to the vendor, Knowledge Drive seamlessly integrates with Microsoft Word, Google Docs, Microsoft Excel, Google Sheets, and Microsoft PowerPoint, allowing for easy knowledge sharing and collaboration within familiar productivity tools. Users can reportedly paste knowledge and statements into reports and sheets from a single source of truth with just one click.

The vendor claims that Knowledge Drive provides users with a quick overview of the knowledge status and updates through the "My Knowledge Quick Check" feature. It tracks both answered and unanswered questions, alerting users to knowledge that needs refreshing and helping them stay up to date with team knowledge.

Knowledge Drive utilizes advanced search engine technology, claims the vendor. This technology is said to find information even with spelling mistakes and errors, improving search accuracy and efficiency. It aims to provide users with a comprehensive search experience, enabling faster and easier access to team knowledge.