Overview
What is Knowler?
Knowler is an omnichannel communication platform that aims to enhance customer engagement for businesses of various sizes. According to the vendor, Knowler offers a wide range of messaging channels, including WhatsApp, Facebook Messenger, Email, SMS, Instagram, Telegram, and Viber, enabling companies...
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Product Details
- About
- Tech Details
What is Knowler?
Knowler is an omnichannel communication platform that aims to enhance customer engagement for businesses of various sizes. According to the vendor, Knowler offers a wide range of messaging channels, including WhatsApp, Facebook Messenger, Email, SMS, Instagram, Telegram, and Viber, enabling companies to seamlessly connect with their customers. This platform caters to industries such as Ecommerce, Automotive, IT & Telecom, Municipalities & Education, and Transport & Logistics, making it a potentially valuable tool for professionals in these fields.
Key Features
WhatsApp Features: According to the vendor, Knowler allows businesses to engage with customers through WhatsApp, providing customer service, sending newsletters, automating lead generation, gathering feedback, and facilitating commerce transactions.
Customer Service: Knowler claims to offer an efficient customer service solution, allowing businesses to handle inquiries and provide support in real-time across multiple channels, including WhatsApp, Facebook Messenger, Email, SMS, Instagram, Telegram, and Viber.
Lead Automation: According to the vendor, Knowler offers lead automation capabilities, enabling businesses to automate lead generation and nurturing processes by setting up automated messages and chatbots. This is intended to streamline lead management and potentially increase conversion rates.
Retention: Knowler aims to help businesses improve customer retention by sending targeted messages, offers, and promotions based on customer preferences and behavior. The vendor suggests that this can help build stronger relationships and increase customer loyalty through various messaging channels.
Feedback: The vendor claims that Knowler enables businesses to gather customer feedback through surveys, reviews, and analysis. This feedback can be used to make data-driven decisions and enhance the overall customer experience.
Commerce: Knowler offers integration with popular e-commerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce, allowing businesses to showcase products, provide information, and enable direct purchases through messaging channels. The vendor suggests that this integration can provide a convenient shopping experience for customers.
Knowler Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Geotargeting
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Screen Sharing
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
Knowler Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
