KSS Call Manager

KSS Call Manager, offered by Kelmar Software Solutions, is a call recording, call management, and call control software solution designed for businesses of any size. According to the vendor, it is widely used in various professions and industries, including customer service, sales and telemarketing, call centers, legal and dispute resolution, as well as training and coaching purposes.

Key Features

Call Recording: According to the vendor, this feature provides a simple and effective solution for recording calls, which can be useful for dispute resolution, performance review, training, and meeting statutory requirements.

Call Management: The call management feature logs details of every call and offers a wide variety of reports and on-screen statistics. The vendor also provides motivational wallboards for presenting call data and related business information.

Call Control: The vendor states that this feature enables users to manage automatic dialing and answering of calls directly from the computer screen. It also provides caller information before answering calls and offers single-click access to applications, call information, and business data.

Reliable 24/7 Call Recording: According to the vendor, this feature is essential for any organization as it provides undisputed facts about calls, aiding in effective dispute resolution and improved customer service. It is also said to help tele-sales staff improve their performance.

Easy Playback: The vendor claims that this feature offers an effective search and playback system for recorded calls. Users can search calls by time & date, extension, or caller's number. Additionally, there is a notes facility for adding notes and keywords to calls for easier retrieval.

Staff Training: According to the vendor, call recording can be utilized to demonstrate proper call handling techniques, saving time in training new staff and helping them improve their performance.

Bulk Export: The vendor states that this feature allows users to export multiple calls and sound clips to wave files in one go. The export process executes in the background, ensuring uninterrupted work.

Compliance: The vendor claims that this feature helps organizations achieve compliance and protects against legal actions.

No More Missed Calls: According to the vendor, this feature eliminates missed calls by placing unanswered calls into the unreturned calls list for follow-up.

Real-Time Statistics: The vendor states that this feature provides live statistical information about call volumes, ring times, and durations. It offers easy-to-read numeric windows and bar graphs for visual representation.