Lab1

Lab1 is a software solution developed by Lab1 that aims to capture and translate user interaction meta-data into valuable insights about tasks, people, and time. According to the vendor, this solution is specifically designed for mid-sized and large enterprises across various professions and industries, including HR professionals, process managers, business analysts, operations managers, IT managers, and sectors such as financial services, manufacturing, professional services, customer service, and administrative support.

Key Features

Process Discovery using user perspective: According to the vendor, Lab1 automatically collects user interaction data from various sources such as computers, phone calls, calendars, and TNA systems. It then analyzes this data to understand how each task is performed, allowing for the identification of task completion, pace, and flow of activities in a process.

Active data vs Passive data: Lab1 collects passive data without requiring any manual input from employees, which the vendor claims ensures objectivity and saves time. The vendor also states that Lab1 respects privacy by not collecting any content or confidential information.

Employee Performance Feedback: The vendor claims that Lab1 provides ongoing performance feedback to employees, comparing their results to expectations and peers. This is said to enable self-regulation and help identify top-tier employees for special incentives.

Engagement and Productivity: According to the vendor, Lab1 emphasizes the importance of both engagement and productivity in the workplace, promoting a corporate culture that values both. The vendor asserts that Lab1 enables managers to improve work performance through data-driven insights.

Process Optimization: The vendor states that Lab1 diagnoses each activity within a business process, facilitating process optimization. It allows organizations to focus on improving processes rather than collecting data and measures the impact of process changes on performance.

Workload Optimization: According to the vendor, Lab1 assesses workload levels for each job position, identifying areas of high workload and potential bottlenecks. It provides insights to optimize workload distribution and improve efficiency.

Home-Office Analysis: The vendor claims that Lab1 captures user interaction data for employees working from home, providing insights into home-office activities and productivity levels. It is said to help organizations understand the impact of remote work on business performance.

Entry Time Analysis: Lab1 is said to analyze the time employees spend on entry activities, identifying potential delays and bottlenecks. The vendor asserts that it enables organizations to optimize entry time and improve efficiency.

Self-Control: According to the vendor, Lab1 helps employees monitor their own activities and performance, promoting self-control and self-regulation in the workplace. It provides insights to enhance personal productivity.

Unused Licenses: Lab1 helps organizations identify unused software licenses, optimizing license allocation and reducing unnecessary expenses, according to the vendor. It provides insights into license usage and cost savings.