Labelwin

Labelwin is a software solution provided by Label Software Gerald Bax GmbH. According to the vendor, it is designed to streamline and optimize various aspects of business operations, specifically targeting the needs of small and medium-sized companies in the service industry. The product supports businesses in managing customer relationship management (CRM), project management, time tracking, invoicing, and more.

Key Features

Label Service Sticker: According to the vendor, users can create stickers with contact information, company logo, and QR code for easy access to order forms and messaging. Customers can scan the QR code to access an order form specific to their equipment and leave messages or send photos. Labelwin automatically creates a new job order based on the customer's submission and sends instructions to technicians.

Fotoanforderungslink: The vendor states that customers can submit photos or information via a web form link to request service or provide additional details. Photos are automatically assigned to the correct job or ticket in Labelwin.

Terminplanung: The vendor claims that Labelwin offers automatic scheduling of appointments and jobs, with the ability to adjust or reassign them. It provides a visual representation of appointments in a central calendar for better planning and coordination. Color-coded appointments allow for easy identification of jobs in the same area.

Anlagen / Wartungen: According to the vendor, Labelwin allows users to record multiple equipment or assets at each customer address. Users can customize cards for each equipment, with the option to include values in service order printouts. Specific lines can be marked as measurements to create a history.

Kundendienst-Checklisten: The vendor states that Labelwin provides checklists for maintenance and servicing of equipment, ensuring clear and organized workflows. Technicians can add notes, and the checklist automatically updates the equipment's service history, job allocation, and invoicing.

SMS-Dienst: According to the vendor, Labelwin integrates an SMS messaging service for quick and cost-effective communication with customers. Users can send SMS directly from the program without searching for phone numbers or typing on a mobile device. The SMS service includes delivery confirmation and message log, free from advertisements.

VDMA-Checklisten: The vendor states that Labelwin allows users to display and complete VDMA standard checklists within the software. However, this functionality requires the additional module "VDMA-Checklisten."