LateShipment.com

LateShipment.com is a post-purchase automation platform provided by LateShipment Inc. The platform aims to enhance the post-purchase experience for businesses by offering features such as delivery and returns management, automated refund recovery, last-mile logistics intelligence, parcel audit, and shipping refunds. It caters to businesses of various sizes, including D2C e-commerce businesses, retailers, wholesale distributors, manufacturers, and logistics and shipping companies.

Key Features

Parcel Audit and Shipping Refunds: LateShipment.com offers a comprehensive parcel audit system that identifies more than 50 carrier failures, including late deliveries, lost packages, and damaged shipments. The platform also provides an automated claim submission process to maximize refund recovery from carriers. Users can access insightful reports on carrier spend and performance, enabling them to better understand their shipping operations.

Delivery Experience Management: LateShipment.com helps businesses deliver a seamless post-purchase experience with brand-building tracking experiences. The platform provides real-time order updates to keep customers informed and engaged. Users can utilize proactive delay prediction and personalized support to address any potential delivery issues.

Returns Experience Management: LateShipment.com simplifies the returns process by offering self-service returns and automation to manage returns support-free. The platform provides live return tracking, allowing customers to easily track their returns. Businesses can create a smooth returns experience, reducing the chances of losing customers due to complicated return processes.

Delivery Performance Metrics: LateShipment.com offers delivery performance metrics to help businesses track and analyze their shipping performance. Users can access reports on carrier comparisons, enabling them to make informed decisions about their shipping carriers. The platform provides insights into lost and damaged claims management, optimizing shipping processes.

Branded Tracking Page: LateShipment.com allows businesses to create a branded tracking page for their customers to track their packages. The tracking page enhances the last-mile experience by providing a consistent brand presence throughout the delivery process. Businesses can customize the tracking page to align with their brand identity and provide a seamless customer experience.

Carrier Integrations: LateShipment.com seamlessly integrates with various shipping carriers, including FedEx, UPS, DHL, USPS, Canada Post, and Canpar. Users can easily connect their carrier accounts to the platform for automated refund recovery and tracking. The platform supports other integrations, such as CRM, e-commerce, OMS, and helpdesk systems, streamlining shipping operations.

Spend Analytics: LateShipment.com provides spend analytics to help businesses gain insights into their shipping costs. Users can analyze their shipping spend and identify areas for cost savings. The platform offers actionable reports on service type distribution, carrier performance, and shipping spend.

Real-Time Shipment Tracking: LateShipment.com offers real-time shipment tracking, allowing businesses and customers to track packages in transit. Users can access accurate and up-to-date tracking information to keep customers informed about their deliveries. The platform provides delivery notifications to ensure customers receive timely updates about their shipments.

Delivery Error Predictions: LateShipment.com leverages data and analytics to predict potential delivery errors and delays. The platform helps businesses proactively address issues and provide exceptional customer support. Users can take preventive measures to minimize delivery errors and enhance the overall customer experience.