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Lazada has become a reliable online shopping software for users, offering a wide range of items at discounted prices and attractive …
Overview
What is Lazada?
Lazada is a digital commerce platform provided by the Lazada Group. According to the vendor, it aims to offer a safe, seamless, and enjoyable online shopping experience in Southeast Asia. The platform is intended for small, medium, and large businesses across various industries, including retailers,...
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What is Kooomo?
The Kooomo platform consists of an e-commerce solution for managing online trade transactions and a content management system (CMS) that is designed to assist with coordinated institutional content.
What is Customer Focus?
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
Product Details
- About
- Tech Details
What is Lazada?
Lazada is a digital commerce platform provided by the Lazada Group. According to the vendor, it aims to offer a safe, seamless, and enjoyable online shopping experience in Southeast Asia. The platform is intended for small, medium, and large businesses across various industries, including retailers, e-commerce businesses, manufacturers, distributors, and importers/exporters.
Key Features
Seamless Shopping Experience: According to the vendor, Lazada provides a user-friendly interface that allows customers to easily browse through a wide range of products, compare prices, and read product reviews, aiming to offer a seamless online shopping experience in Southeast Asia.
Secure Payment Infrastructure: The vendor claims that Lazada ensures the security of online transactions through its robust payment infrastructure. Customers are offered a variety of secure payment methods, including credit/debit cards, e-wallets, and cash on delivery. The platform reportedly uses encryption technology to protect customers' payment information.
Logistics and Delivery Services: Lazada claims to have a well-developed logistics and delivery network that ensures timely and reliable product delivery. Customers can reportedly track their orders in real-time and receive updates on the status of their deliveries, thanks to the platform's collaboration with trusted logistics partners.
Customized Shopping Experiences: According to the vendor, Lazada aims to provide customized shopping experiences tailored to the preferences and needs of customers in each market. The platform reportedly offers personalized product recommendations based on customers' browsing and purchase history, as well as localized content, promotions, and deals.
Seller Tools and Support: Lazada offers a range of tools and support for sellers to effectively manage their online businesses, according to the vendor. Sellers can reportedly easily list their products, manage inventory, and track sales performance through the Lazada Seller Center. The platform also claims to provide resources and training to help sellers optimize their product listings and improve their sales.
Mobile Commerce: Lazada offers a mobile app that, according to the vendor, allows customers to conveniently shop on their smartphones or tablets. The app reportedly provides a seamless shopping experience with features such as one-click ordering and mobile payment options. Customers are said to be able to receive notifications about exclusive deals and promotions through the app.
Customer Support: According to the vendor, Lazada provides customer support to assist customers with their inquiries, concerns, and order-related issues. Customers can reportedly reach out to Lazada's customer service team through various channels, including phone, email, and live chat. The platform claims to strive to provide prompt and helpful assistance to ensure customer satisfaction.
Lazada Features
- Supported: Multi-Store
Lazada Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Lazada has become a reliable online shopping software for users, offering a wide range of items at discounted prices and attractive packages. Customers have found it particularly helpful during the pandemic, providing them with access to essential items that meet their needs. Whether it's tools, equipment, office supplies, or personal items, Lazada is often considered the go-to platform for many users due to its affordable prices compared to local stores.
One of the key benefits of Lazada is the amount of money and time it saves users. By offering a vast selection of products, customers can easily find and order everything they want and need in one place. The secure ordering process provides peace of mind, while the platform's dedication to showcasing high-quality products helps users make informed purchasing decisions. The convenience and user-friendly interface of Lazada make it a smooth and efficient platform for online shopping, ensuring a hassle-free experience for customers.
Secure and Safe Online Store: Many users have praised Lazada for being one of the most secure and safe online stores they have used. They appreciate the robust security measures in place that protect their personal information and prevent fraud, giving them peace of mind while shopping.
Great Features and Wide Range of Products: Reviewers are impressed with Lazada's great features, such as a user-friendly interface and an accurate search function. They also appreciate the wide range of products available on the platform, including electronics, fashion, home and living, beauty and health, among others. This allows customers to find everything they need in one place.
Convenient Payment Options: The convenience of Lazada's payment options is highly appreciated by many users. In particular, the option for Cash on Delivery is mentioned frequently as it allows customers to avoid scams or frauds by paying only when they receive the products. This adds an extra layer of trust and convenience to their shopping experience.
Ineffective Scammer Screening: Some users have expressed concerns that Lazada's registration process does not effectively screen out scammers, leading to a significant amount of fraudulent activity. This issue has been mentioned by multiple reviewers and can undermine trust in the platform.
Performance Issues: The app has been reported to have performance issues, including lagging and malfunctioning. These problems can cause frustration for users as they navigate through the app and try to make purchases. Several reviewers have highlighted this ongoing problem.
Overwhelming Promotional Banners: Many users find the abundance of promotional banners and vouchers on the app overwhelming, making it difficult for them to effectively navigate and select items. This issue has been raised by numerous customers, who feel that these banners clutter the interface and detract from their overall shopping experience.