LCM

LCM (Lead Campaign Manager) is a sales engagement solution offered by Acqueon Inc. According to the vendor, LCM is designed to modernize lead generation, accelerate speed-to-lead, enable virtual selling, and improve customer retention. The product is intended for small, medium, and large enterprises across various industries. Sales professionals, inside sales teams, customer success managers, contact centers, and both B2B and B2C enterprises are among the target users of LCM.

Key Features

Campaign Manager: According to the vendor, LCM's Campaign Manager is equipped with advanced omnichannel capabilities and built-in call compliance. It offers features such as auto-dialer and omnichannel workflow management to facilitate lead generation and prospecting. The Campaign Manager also prioritizes incoming leads and assigns high-value leads to available sales associates for rapid response.

Call Summarization: The vendor claims that LCM's Call Summarization feature can save time and improve agent productivity. Powered by AI technology, it automatically generates post-call notes in seconds, reducing post-call administrative work. The feature aims to allow agents to focus on engaging with customers, while providing accurate and complete call notes for quality control and compliance purposes.

Compliance Center: The vendor states that LCM's Compliance Center offers enhanced options to ensure 100% adherence to call and outbound campaign compliance. It helps contact centers stay compliant with various regulations, including TCPA, FDCPA, DNC, GDPR, CCPA, and more. The Compliance Center includes real-time compliance checks for new contacts that must be avoided, as well as workflows and reporting for Right-to-Know and Right-to-be-Forgotten requirements.

CRM Connector: According to the vendor, LCM's CRM Connector seamlessly integrates contact center telephony with Salesforce and CRM desktops. It enables click-to-dial and search-and-dial functionalities, bringing inbound and outbound telephony directly to CRM applications. The CRM Connector also offers customizable screen pop and automated wrap-up and after-call work, aiming to provide a streamlined agent experience.

EHR Connector: The vendor claims that LCM's EHR Connector integrates contact center operations with Electronic Health Records (EHR) applications, such as Epic. It enables streamlined appointment scheduling, reminders, and imperative communications. Additionally, it provides secure access to patient information and appointment history for agents, facilitating efficient and secure interactions.

Agent Desktop: According to the vendor, LCM's Agent Desktop feature allows users to build an optimal contact center agent desktop. It offers standalone, custom, or widget options to unify the agent experience with computer-telephony integration (CTI). The Agent Desktop provides seamless access to CRM and EHR applications, along with a rich set of outbound capabilities and widgets, aiming to improve agent efficiency.