Leadent Digital

Leadent Digital is a solution designed to enhance field service operations for businesses across various industries. According to the vendor, it offers business consulting, technology implementation, software solutions, and field service management capabilities. It caters to organizations of all sizes, from small businesses to large enterprises, and is used by professionals in the field service management, manufacturing, utilities, telecommunications, and retail industries.

Key Features

Improved CX with real-time location sharing: According to the vendor, the On My Way feature provides customers with real-time updates on their service visits, including expected time of arrival and appointment details. This feature aims to reduce the need for customers to call the contact center and improve their overall experience.

Self-serve capacity-based appointments: The uBook feature allows customers and field workers to dynamically book appointments based on real-time resource capacity, according to the vendor. This feature is integrated with capacity management and offers customizable branding and fields for an intuitive design, aiming to reduce the need for calls to the contact center.

Intelligence and insight on field performance: Field Analytics tools aim to provide valuable insights into the efficiency of field operations, according to the vendor. With intuitive dashboards and a map-based interface, organizations can gain a different view of their field operations, enabling them to make informed decisions and improve overall performance.

Extend your field service capability: According to the vendor, OFS Plugins & Enhancements allow organizations to further leverage their investment in Oracle Field Service. These plugins add new capabilities, streamline workflow, and improve data management within the OFS application, enabling the creation and innovation of new business processes.

Give remote, contextual help: Leveraging Merged Reality technology, Leadent Digital allows experts to provide detailed help to customers or inexperienced technicians in real-time, according to the vendor. This technology combines the real and virtual worlds, enabling experts to virtually reach out and provide assistance without the need for special hardware or headsets.

Powerful routing for efficient service: The Optimized Scheduling & Routing feature aims to provide powerful routing capabilities for efficient field service, according to the vendor. By improving resource utilization and reducing travel time, organizations can achieve increased operational efficiency and deliver service in a timely and cost-effective manner.