Liberty Connect

Liberty Connect is an AI-assisted conversational omnichannel messaging platform designed to enable businesses of various sizes to engage with their customers through digital channels. According to the vendor, this platform combines chat functionality with AI-powered chatbots to simplify and streamline digital conversations, making it suitable for a wide range of companies. Liberty Connect is used by customer service professionals, contact center managers, sales and marketing professionals, as well as industries such as retail, e-commerce, and financial services.

Key Features

Robot assistance when you need it: According to the vendor, Liberty Connect allows businesses to initiate customer interactions with a chatbot that can collect customer information and provide solutions to their queries.

Build your own chatbot: The vendor claims that Liberty Connect's Bot Studio offers a visual drag-and-drop interface for users to easily create their own chatbots. Users can see real-time chat previews and receive performance data through detailed reporting.

Efficiency for customers and agents: According to the vendor, Liberty Connect allows businesses to utilize AI-based chatbots to handle basic queries, appointment bookings, payments, and customer information gathering. This is said to reduce call handling times, improve first contact resolution, and increase efficiency.

Agent assistance when customers need it: The vendor states that Liberty Connect seamlessly enables escalation from chatbot to live agent, allowing customers to transition from interacting with a chatbot to speaking with a live agent through the same web assistant.

Conversations across messaging channels: Liberty Connect enables businesses to engage with customers across multiple communication channels, combining robots and human agent interaction. The platform supports messaging channels such as web assistant, Facebook & Instagram messaging, Google Business messaging, and SMS messaging.

Web Assistant - chat with customers in any digital channel: According to the vendor, Liberty Connect's web assistant allows businesses to communicate with customers through various digital channels, providing a seamless and convenient communication experience.

Facebook & Instagram messaging: The vendor claims that Liberty Connect integrates with Facebook and Instagram messaging, enabling businesses to engage with customers on these popular social media platforms.

Google Business messaging: According to the vendor, Liberty Connect supports Google Business messaging, allowing businesses to connect with customers through this widely used platform.

SMS messaging: The vendor states that Liberty Connect includes SMS messaging functionality, enabling businesses to communicate with customers via text messages.