Likeik

Likeik CX is a customer experience management platform that, according to the vendor, helps businesses understand and enhance the experiences of their customers and employees. It is claimed to be suitable for businesses of various sizes, from small startups to large enterprises. Likeik CX offers a range of features that, according to the vendor, can assist in capturing feedback, analyzing data, and taking action based on customer and employee feedback. This platform is commonly used by customer experience professionals, employee experience professionals, marketing professionals, sales professionals, and businesses in the retail industry, among others.

Key Features

Customer Experience Management: According to the vendor, Likeik CX allows businesses to capture feedback from customers at different stages of their journey, including NPS surveys, satisfaction surveys, social media comments, and reviews. It is claimed to provide real-time interpretation and response to customer feedback, as well as the ability to measure customer sentiment and analyze feedback to identify areas for improvement.

Employee Experience Management: Likeik CX, as stated by the vendor, enables businesses to capture feedback from employees in order to understand their satisfaction and engagement levels. It offers customizable surveys to measure specific aspects of the employee experience, such as onboarding, training, and overall satisfaction. The platform is said to provide real-time reporting and analysis of employee feedback to drive action and improve the employee experience.

Omnichannel Platform: Likeik CX, according to the vendor, offers modular solutions that can be tailored to the specific needs of each business. It claims to integrate with CRM, ERPs, and other systems to streamline data collection and reporting. The platform is said to provide multichannel listening capabilities, including web, app, email, SMS, and social media.

Transactional and Relational Listening: Likeik CX, as claimed by the vendor, allows businesses to capture feedback from customers based on specific transactions or the overall relationship with the brand. It offers customizable dashboards to track and analyze customer feedback in real-time. The platform is said to have text analysis capabilities to categorize and analyze feedback based on predefined categories and taxonomy.

Web and App Listening: According to the vendor, Likeik CX enables businesses to capture feedback from customers directly on the website or app. It provides a centralized repository for all customer feedback, including voice of the customer, voice of the employee, and user experience feedback. The platform is said to offer call auditing capabilities for contact centers to monitor and analyze customer interactions.

Social Media Listening: Likeik CX, as claimed by the vendor, allows businesses to monitor and analyze customer sentiment and engagement on social media platforms. It provides the ability to categorize and analyze social media comments and posts. The platform is said to offer an alert system to notify relevant stakeholders of specific customer issues or opportunities.

QR Codes and NFC Tags: Likeik CX, according to the vendor, offers an easy way to capture customer feedback through QR codes or NFC tags placed in physical locations. It provides dynamic forms linked to the QR codes or NFC tags for easy customization and updates.

Close the Loop: According to the vendor, Likeik CX helps businesses convert detractors into promoters by addressing their feedback and resolving issues. It offers an automated response system to acknowledge and follow up with customers. The platform is said to provide the ability to track and manage open cases with customers to ensure timely resolution.