Live Chat Alternative

Live Chat Alternative is a tool designed to enhance customer communication on websites. According to the vendor, businesses of various sizes, from small startups to large enterprises, can utilize this solution to improve their sales, support, lead acquisition, and customer service efforts. Professionals and industries such as the travel industry, hotels, finance, e-commerce, and recruitment are among those who may find value in the Live Chat Alternative's capabilities.

Key Features

Voice Conversations: According to the vendor, customers can easily initiate personal voice conversations with businesses directly from their website, free of charge and without the need for additional app or software. Calls can be made to the business's existing telephone lines, eliminating the requirement for extra hardware or software.

Free Call Button: The Live Chat Alternative offers a customizable Free Call button that can be prominently displayed on all website pages. According to the vendor, this feature allows customers to initiate calls effortlessly without interrupting their browsing experience. The button's position, color, and greeting message can be customized to match the website's design and branding.

Message Form: In addition to voice conversations, website visitors can send messages to the business through the Live Chat Alternative. According to the vendor, these messages can be received via email, enabling businesses to promptly follow up with customers. Custom form fields can be added to gather specific information from customers, such as order numbers or other valuable data.

Working Hours: According to the vendor, businesses can set their working hours, ensuring that the Free Call button is only visible during those specified times. Outside of working hours, customer inquiries can be received via email through the messaging function.

Call Recording: According to the vendor, every call made through the Live Chat Alternative is recorded and can be sent to a designated email address. These call recordings can be used for training purposes, quality assurance, and accountability.

Customization: The Live Chat Alternative can be fully customized to match the design and branding of the website. According to the vendor, businesses have control over the positioning, color scheme, and greeting message of the Live Chat Alternative widget.

Monitoring and Analytics: The Live Chat Alternative provides analytics, including call recording and geo-location data, to personalize the buying experience. According to the vendor, online message reports and data available in the admin panel allow businesses to monitor the performance of their support team.

Integration: According to the vendor, the Live Chat Alternative seamlessly integrates into company business processes without the need for additional team members, devices, or software. Integration is claimed to be quick, enabling businesses to start receiving customer calls immediately.

Customer Service: According to the vendor, the Live Chat Alternative facilitates customer service by allowing for quick and personalized responses through voice conversations. Phone conversations are said to be more personal and focused, leading to faster issue resolution and increased customer satisfaction.

Lead Generation: According to the vendor, the Live Chat Alternative helps businesses generate more leads by engaging website visitors in real-time conversations. The personal connection of voice conversations is claimed to increase trust and boost conversion rates.