LiveBank

LiveBank, developed by Ailleron, is an omnichannel communication hub designed to enhance customer support and sales in the banking sector. It provides a secure and efficient platform for banks to communicate with their customers across multiple channels, including chat, video, and voice.

Virtual Branch: LiveBank allows banks to establish virtual branches, enabling customers to remotely access banking services without visiting a physical branch. Through chat, video, audio, and social media channels, customers can interact with virtual advisors, ensuring a personalized and convenient banking experience.

Omnichannel Communication: LiveBank facilitates seamless communication between banks and customers across various channels, such as live chat, audio, video, and messaging applications. Customers can effortlessly switch between channels, ensuring a consistent and uninterrupted conversation with the bank.

Collaboration Tools: LiveBank offers collaboration tools that enable efficient communication and problem-solving between customers and bank agents. These tools allow for the exchange of files, the use of graphical elements to highlight text, co-browsing, and screen sharing during interactions.

Automated eKYC: LiveBank streamlines client onboarding with its automated eKYC process. By leveraging OCR (optical character recognition) and facial biometrics, the system verifies client identity and authenticates documents, ensuring compliance with legal regulations.

Sales Support: LiveBank empowers agents with tools to visually and comprehensively present products and offers. Agents can identify clients with high sales potential, conduct simultaneous chat conversations, and schedule online meetings to maximize sales opportunities.

Secure Remote Work Environment: LiveBank ensures a secure remote work environment by implementing encryption, data recording, and archiving. The system integrates facial biometrics, ID verification components, and databases for client data verification.

Routing and Queue Management: LiveBank optimizes workload and service quality through skill-based routing. Cases are automatically assigned to agents specialized in specific topics, and agents can manage conversations in a queue, prioritize tickets with high sales potential, and organize teams under team leaders.

Integrations: LiveBank seamlessly integrates with external systems, including biometric engines for facial recognition, databases for client data verification, and OCR components for document authentication.

Optichannel Solution: LiveBank serves as an optichannel communication hub, allowing banks to effectively manage customer interactions across different channels, such as chat, audio and video calls, and messaging apps.

Seamless Communication: LiveBank provides real-time, human-to-human service through the client's preferred communication channel. By offering instant and secure communication, LiveBank streamlines banking processes and enhances customer support.